Outlook search stops working after updating to build 7870.2020 and higher

Important: This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see Fixes or workarounds for recent Office issues.

Last updated: June 8, 2017

ISSUE

After updating to builds 7870.2020 and 7870.2024, search stops working for PST files and POP accounts in Outlook 2016

FIXED

A fix has been released for this issue in build 7870.2031. To install the fix, go to File > Office Account > Update Options > Update Now.

Notes: 

  • If you setup Outlook on your computer, or created a new Outlook profile in late February and March 2017, when the issue was present (and search is still not working), you will need to recreate the profile after updating to builds 7870.2031 and later. See Create an Outlook profile for more information.

  • If you install the update and search is still not working try to rebuild the index. See Reset indexing by rebuilding your Instant Search catalog > Rebuild your search catalog section.

  • If you previously reverted to the older build, please re-enable updates by going to File > Office Account > Update Options >Enable Updates.

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

Resolve Outlook for Windows issues with automated troubleshooting tools

Reconnect Outlook 2016 or Outlook 2013 to Outlook.com for uninterrupted email access

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