Outlook for Windows crashes when trying to add Outlook.com account

Important: This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see Fixes or workarounds for recent Office issues.

Last updated: July 3, 2017

ISSUE

When adding an Outlook.com account either automatically or manually, Outlook 2016 or Outlook 2013 crashes.

FIXED

This issue has been fixed. If you're still experiencing this issue, please make sure you have the latest Windows and Office updates.

To update Office, go to File > Account > Update Options > Update Now.

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

Resolve Outlook for Windows issues with automated troubleshooting tools

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