Outlook 2016 issues with scrolling

Last updated: August 24, 2017

ISSUE

In Outlook 2016, you may experience the following scrolling problems:

  • When you scroll up or down, the view jumps to a different position after you finish scrolling.

  • When you delete a message, the focus jumps elsewhere in the view instead of jumping to the message before or after the deleted message.

See Version and build numbers of update channel releases.

STATUS

  • First Release for Deferred Channel: Fixed in Version 1705 (Build 8201.2171)

  • Deferred Channel: Fixed in Version 1701 (Build 7766.2099)

  • Current Channel: See workaround below.

WORKAROUND

For Current Channel, set these two registry keys that will disable the flight that is causing the scrolling issue:

HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides
DWORD: ofsatqrgsry3ri0
Value: 0

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides
DWORD: ofsatqrgsry3ri0
Value: 0

Or you can open Notepad and paste the text below and save the file as .reg extension and then double click the file to import it into the registry:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
"ofsatqrgsry3ri0"=dword:00000000

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
"ofsatqrgsry3ri0"=dword:00000000

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

See Also

Fixes or workarounds for recent issues in Outlook for Windows

Resolve Outlook for Windows issues with automated troubleshooting tools  

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×