Office error code 0x80070005 when activating Office

Do you get this error when you try to activate Office? Sometimes Office has trouble completing the activation process. If this happens, you'll see the following error message in Office:

"We're sorry, something went wrong and we can't do this for you right now. Please try again later. (0x80070005)"

Here are some things you can try to fix the problem.

If you get error 0x80070005 in Office after updating Windows

If the 0x80070005 error started after updating Windows, you can fix the issue by updating the registry.

Notes: 

  • WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. 

  • Before making any change in the registry, please back up your registry.

  1. Close all Office apps.

  2. Right-click the Windows button in the lower left-hand corner of your screen and select Run.

  3. In the Open box, type regedit, and select OK.

    Select Yes when prompted to allow Registry Editor to make changes to your device.

  4. In the Registry Editor, expand HKEY_USERS and select S-1-5-20.

  5. Right-click S-1-5-20 and select Permissions.

  6. Select Add.

  7. Type the logged in user's name, select Check Names, and then select OK.

  8. Select Advanced.

  9. In Advanced Security Settings, on the Permissions tab, select the user you just added, and then select Edit.

  10. Under Basic permissions, select Full Control, and then select OK.

    This takes you back to Advanced Security Settings.

  11. In Advanced Security Settings, on the Permissions tab, select NETWORK SERVICE, and then select Edit.

  12. Under Basic permissions, select Full Control (if not already selected), and then select OK.

    This takes you back to Advanced Security Settings.

  13. In Advanced Security Settings, select the checkbox named Replace all child object permission entries with inheritable permission entries form this object and select OK.

  14. Close Registry Editor and restart any Office app to try activating again.

Get the latest updates for Office

Update Office to make sure you have the latest fixes for activation errors.

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To update Office

  1. Open any Office application, like Word or Excel.

  2. Click File > Account.

  3. Under Product Information, click Update Options > Update Now.

    Update now

    Notes: 

    • If you don’t see Update Now, click Update Options >Enable Updates to turn on automatic updates. After that, click Update Options > Update Now.

    • Click Update Options then Enable updates

Run Office as an administrator to complete the activation

Running Office as administrator helps fix permission issues that might cause Office activation to fail. Follow the steps below for your operating system.

Windows 10 step-by-step

  1. Close all Office programs.

  2. Press the Start button in the lower-left corner of your screen.

  3. Type an application name, like Word. The Word program icon appears in the search results.

  4. Right-click the Word icon, and select Run as administrator.

  5. Select Yes to allow Office to run as administrator.

  6. Try to reactivate Office by selecting the Reactivate button (if shown in a banner) or go to File > Account > Activate Product.

Windows 8.1 step-by-step

  1. Close all Office programs.

  2. In Windows 8.1, right-click the Start button in the lower-left corner of your screen, and then select Search.

  3. Type an application name, like Word. The Word program icon appears in the search results.

  4. Right-click the Word icon, and select Run as administrator.

  5. Select Yes to allow Office to run as administrator.

  6. Try to reactivate Office by selecting the Reactivate button (if shown in a banner) or go to File > Account > Activate Product.

Windows 8 step-by-step

  1. Close all Office programs.

  2. In Windows 8, move your mouse to the upper-right corner of your screen to open the charms bar, and then select the Search icon.

  3. Type an application name, like Word. The Word program icon appears in the search results.

  4. Right-click the Word icon, and select Run as administrator.

  5. Select Yes to allow Office to run as administrator.

  6. Try to reactivate Office by selecting the Reactivate button (if shown in a banner) or go to File > Account > Activate Product.

Windows 7 step-by-step

  1. Close all Office programs.

  2. Press the Start button in the lower-left corner of your screen.

  3. In the Search programs and files box, type an application name, like Word. The Word program icon appears in the search results.

  4. Right-click the Excel icon, and select Run as administrator.

  5. If prompted, select Yes to allow Office to run as administrator.

  6. Try to reactivate Office by selecting the Reactivate button (if shown in a banner) or go to File > Account > Activate Product.

Office 365: Use the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365.

  1. Select the Download button below.

    Select this button to download the Support and Recovery Assistant for Office 365
  2. Select your browser from the drop-down list to see how to save and then start the Support and Recovery Assistant for Office 365.

    1. At the bottom of the browser window, select Save.

    2. In the next box that indicates SetupProd.exe is finished downloading, select Open.

    1. At the bottom of the browser window, select Open to open the SetupProd.exe file.

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "SetupProd.exe").

    1. In the lower-lower left corner select the SetupProd.exe file and from the drop down, select Show in folder.

      Double-click the download, SetupProd.exe.

    1. Select Save File, and then OK.

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > SetupProd.exe, and then select the folder icon. Double-click SetupProd.exe.

  3. The Support and Recovery Assistant for Office 365 opens. Select Office, and then select Next.

    Shows the Office option highlighted in the Support and Recovery Assistant
  4. Select I've installed Office, but I can't activate it, and then select Next.

    Shows the Office activation option in the Support and Recovery Assistant
  5. Follow the prompts to troubleshoot your Office activation issue.

If Office still won't activate after you run the Support and Recovery Assistant, you can Fix Unlicensed Product errors yourself.

Office 2016: Use the Activation Troubleshooter (non-subscription Office products)

The Activation Troubleshooter runs on Windows PCs and can fix activation errors for Office Home & Student 2016, Office Home & Business 2016, Office Professional 2016, and individual Office 2016 apps, like Visio, Project, Word, and Outlook.

  1. Select the Download button below.

    Select this button to download the Activation Troubleshooter
  2. Select your browser from the drop-down list to see how to save and then launch the troubleshooter.

    1. At the bottom of the browser window, select Save.

    2. In the next box that indicates officeact.diagcab is finished downloading, select Open.

    3. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. At the bottom of the browser window, select Open to open the officeact.diagcab file.

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "officeact.diagcab") to run the easy fix tool.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. In the lower-lower left corner select the officeact.diagcab file and from the drop down, select Show in folder.

      Double-click the download, officeact.diagcab to run the easy fix tool.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. Select Save File, and then OK.

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > officeact.diagcab, and then select the folder icon. Double-click the officeact.diagcab.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

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