Office error "Account Notice: We've run into a problem with your Office 365 subscription"

You might see a yellow warning bar across the top of an Office app with the following message:

"ACCOUNT NOTICE. We've run into a problem with your Office 365 subscription and need your help to fix it.”

This message is often triggered by a problem with your Office 365 subscription payment. For example, if your payment was declined due to an expired or cancelled credit card, your subscription may become expired or suspended.

Step 1: Make sure your Office 365 for Home, Personal, or University subscription is active

  1. Close all Office apps.

  2. Go to your Services & subscriptions page.

  3. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Office 365 subscription.

  4. Review the details under the Office 365 heading.

  5. If your subscription has expired, you can renew it by following the steps in Renew Office 365 for home.

  6. After you renew your subscription, try restarting Word. If you still see the error, continue to the next section.

Step 2: Make sure your payment information is up-to-date

  1. Close all Office apps.

  2. Go to your Payment options page.

  3. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Office 365 subscription.

  4. If your payment method shows an error, update it.

  5. After you update your payment information, try restarting Word. If you still see the error, continue to the next section.

Step 3: Run the Office Activation Troubleshooter

  1. Select the Download button below.

    Select this button to download the Activation Troubleshooter
  2. Select your browser from the drop-down list to see how to save and then launch the troubleshooter.

    1. At the bottom of the browser window, select Save.

    2. In the next box that indicates officeact.diagcab is finished downloading, select Open.

    3. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. At the bottom of the browser window, select Open to open the officeact.diagcab file.

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "officeact.diagcab") to run the easy fix tool.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. In the lower-lower left corner select the officeact.diagcab file and from the drop down, select Show in folder.

      Double-click the download, officeact.diagcab to run the easy fix tool.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

    1. Select Save File, and then OK.

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > officeact.diagcab, and then select the folder icon. Double-click the officeact.diagcab.

    2. The Activation Troubleshooter launches. Select Next and follow the prompts.

Step 4: Deactivate, uninstall, and reinstall Office

If the Activation Troubleshooter didn't fix the problem, we recommend that you reinstall Office.

  1. Deactivate your Office install. To learn how, see Deactivate an Office 365 install

  2. Use the easy fix tool to completely uninstall Office. To learn how, see Uninstall Office from a PC

  3. Reinstall Office. To learn how, see Reinstall Office 365 or Office 2016 on a PC or Mac

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