My password doesn't work

Cause: The CAPS LOCK key is on

Solution:    Make sure that the CAPS LOCK key is turned off

Passwords are case-sensitive. They must be typed with the same combination of uppercase and lowercase letters that were used to create the password.

Cause: The password was misplaced or forgotten

Solution:    Passwords cannot be reset or recovered if lost

Unfortunately, if you’ve misplaced or forgotten a password for an Office application, there is no way for Microsoft to recover it. Microsoft doesn’t store these passwords. There are some third-party solutions for cracking a password-protected file, but these programs haven’t been approved or tested by Microsoft. If you choose to use one of these methods to recover a password, please be sure to back up your files first (and understand that you do so at your own risk).

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×