My Business Contact Manager database is unavailable

Symptoms

When you are using Business Contact Manager for Outlook and try to connect to your database, you may receive the following message:

The database is unavailable.

Cause

There are several possible causes. To review possible resolutions, click the appropriate heading.

Resolution

  • The database is missing

    1. Create a new database.

      How?

      1. On the File menu, click Data File Management.

      2. Click the Data Files tab.

      3. Click Add.

      4. In the New Outlook Data File dialog box, under Types of storage, click Business Contact Manager Database.

      5. Click OK.

      6. In the Startup Wizard, click Create a new database.

      7. In the Computer name box, type the name of the computer on which the new database will be located, and then click Connect.

      8. In the Database name box, type a name for the new database, and then click Next.

    2. Restore your previous database over the new one.

      How?

      1. On the Business Contact Manager menu, point to Database Tools, and then click Manage Database.

      2. In the Manage Database dialog box, on the Backup/Restore tab, click Restore Database.

      3. In the Database Restore dialog box, in the Select the data file to restore from box, type the location and name of the backup file, or click Browse to find its location. If your backup files are on a removable disk, insert the disk.

        Note: If your backup files are on more than one disk or CD, insert the last disk or CD of the series first because the last one contains instructions about which files to restore.

      4. If your files are password-protected, type the password in the Password box, and then click OK.

  • The database is corrupt

    1. Create a new database.

      How?

      1. On the File menu, click Data File Management.

      2. Click the Data Files tab.

      3. Click Add.

      4. In the New Outlook Data File dialog box, under Types of storage, click Business Contact Manager Database.

      5. Click OK.

      6. In the Startup Wizard, click Create a new database.

      7. In the Computer name box, type the name of the computer on which the new database will be located, and then click Connect.

      8. In the Database name box, type a name for the new database, and then click Next.

    2. Delete the existing database and restore the original database from your backed up data files

      How?

      1. On the File menu, click Data File Management.

      2. Click the Data Files tab.

      3. Select the database that you want to delete, and then click Remove.

      4. On the Business Contact Manager menu, point to Database Tools, and then click Manage Database.

      5. In the Manage Database dialog box, on the Backup/Restore tab, click Restore Database.

      6. In the Database Restore dialog box, in the Select the data file to restore from box, type the location and name of the backup file, or click Browse to find its location. If your backup files are on a removable disk, insert the disk.

        Note: If your backup files are on more than one disk or CD, insert the last disk or CD of the series first because the last one contains instructions about which files to restore.

      7. If your files are password-protected, type the password in the Password box, and then click OK.

  • The shared database is either being restored, importing new data, or unavailable

    Wait two to five minutes and then retry. If you still receive the message, try to manually restore your data file from your backed up version.

    How?

    1. On the File menu, click Business Database, and then click Restore.

    2. In the Select the data file to restore from box, type the location and name of the backup file, or click Browse to find its location. If your backup files are on a removable disk, insert the disk.

      Note: If your backup files are on more than one disk or CD, insert the last disk or CD of the series first because the last one contains instructions about which files to restore.

    3. If your files are password-protected, type the password in the Password box, and then click OK.

    4. Follow the directions in the Database Restore Wizard.

      To get assistance completing a page in the wizard, click Help on that page.

  • The database is not a valid Business Contact Manager database

    You need to create a new database and associate it with your existing profile.

    1. If you use more than one profile in Outlook, select the appropiate profile when opening Outlook. For more information about profiles, see Overview of Outlook e-mail profiles.

    2. From the Business Contact Manager, under Create or select a Business Contact Manager database, click Create a new database.

    3. Type a name for the new Business Contact Manager database in the Database name box, and then click Next.

      To get assistance while entering information on any page of the wizard, click Help on that page.

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