Migrate your organization's content from Docs.com

This article is intended for Office 365 Administrators. If you are an individual user who has published personal documents or files on Docs.com, please see Back up your personal Docs.com content, or start with Important information about Docs.com end of service.


This article was last updated on July 25, 2017

Microsoft’s Docs.com service to be discontinued

Microsoft is retiring the Docs.com service on Friday, December 15, 2017 and we are hereby advising all users to move their existing Docs.com content to other file storage and sharing platforms as soon as possible, as Docs.com will no longer be available after this date.

Although the Docs.com site won’t be fully taken offline until December, the ability to use certain features will be scaled back over the coming weeks. Please see Important information about Docs.com end of service for a timeline of specific dates on which the service will be increasingly limited in scope and features.

The information provided below outlines the steps for automatically migrating your organization’s Docs.com content to other file storage or sharing services.

What happens to Docs.com content after it has been migrated from the site?

Content on Docs.com will be migrated to OneDrive, except for any OneNote notebooks that your users may have previously published to Docs.com.

A special Docs.com folder will be created on each user’s OneDrive account, where all of their migrated Docs.com content will be stored.

Content type

Migration destination

  • Word documents

  • Excel workbooks

  • PowerPoint presentations

  • PDF files

  • Docs.com Collections

  • Minecraft worlds

  • Text files (.c, .cs, .css, .cpp, .h, .htm, .html, .php, .js,

    .java, .m, .mm, .perl, .pl, .py, .rb, .sql, .ts, .txt, .xml)

OneDrive.com

  • Sway presentations

  • Docs.com Journals

  • Docs.com About pages

Sway.com

Caution: After a user’s Docs.com content has been migrated, their Docs.com page will become read-only and they will no longer be able to update or publish content on Docs.com. However, users will still be able to download their content or delete their Docs.com account.

How do I start migrating Docs.com content for my organization?

For auto-migration to work correctly, your organization needs to have a OneDrive for Business subscription, and your users must be provisioned for individual OneDrive accounts.

If you don’t already have one, you can consider purchasing a OneDrive for Business subscription, or you may choose to follow the alternative migration process outlined later in this article.

Important: The option to automatically migrate your users’ Docs.com content to OneDrive will only be available until December 14, 2017.

When the process has completed, all files and content will be migrated to each user’s individual OneDrive account. Links to the original content on Docs.com will be redirected to OneDrive.

To begin auto-migration, do the following:

  1. On the Migrate Docs.com content for your organization page, click Start migration.

  2. Follow the prompts to verify your tenant administrator privileges, and then confirm the migration.

The automatic migration process will now be enabled for your organization. In most cases, the process is expected to be completed within approximately 48 hours. You track the status and result of the migration process by returning to the Migrate Docs.com content for your organization page again at any time.

Tip: If you want to verify Docs.com usage in your tenant before running auto-migration, click Review users and documents to view a list of all Docs.com users as well as their content.

How can I migrate users’ Docs.com content without a OneDrive for Business subscription?

If your organization does not have a OneDrive for Business subscription, consider purchasing one if you want to take advantage of automatically migrating Docs.com content for all of your users.

To migrate Docs.com content without a OneDrive for Business subscription, you’ll need to instruct your users to migrate their Docs.com content individually.

Do the following:

  1. Make sure that you have enabled the Docs.com service for your organization. See Manage Docs.com use in your organization for details about opting in.

  2. Advise each of your users to log in to their Docs.com account with their organizational account and to download their content to the storage or sharing service of their choice. To avoid losing any data, this must be completed by December 14, 2017. Individual users can also opt to delete their own Docs.com accounts and content at any time before this date.

How can I troubleshoot any content migration failures?

You can confirm the status and results of your organization’s content migration by visiting the Migrate Docs.com content for your organization page. On this page, you can track how many users and documents have successfully completed their migration.

To view errors for any documents or files, click the See Error Log button. This opens a list of files and their errors in a separate browser tab. Listed below are our recommendations for each type of error that you may encounter:

Failure type

Suggested steps

OneDrive isn’t set up

Do the following:

As soon as OneDrive for Business has been set up for your organization, click Start migration again.

OneDrive storage limit exceeded

Do the following:

  • Increase the OneDrive for Business account quota for each of your users who are attempting to migrate Docs.com content.

  • Ask the user for whom an error is displayed to delete any unnecessary files that may be already stored in their OneDrive account so that the overall storage quota is kept below your organization’s limit.

When your organization’s storage limit is no longer exceeded, click Start migration again.

Account doesn’t exist

One or more organizational accounts used for Docs.com is no longer available. In this case, content for such accounts cannot be automatically migrated. You can manually download and back up any content that was previously published with the Allow others to download your document option on Docs.com. If the original owner of the account in question did not previously enable downloading, then the content can no longer be backed up.

Migration already running

If an individual user has already started migrating their content to OneDrive on their own and that migration process has not yet been completed, auto-migration will not be initiated for that particular user.

Unknown error

Temporary network issues may be causing the migration of your content to fail. Click Start migration again to try again, or try to initiate the migration again at a later time.

If this issue persists, please ask any individual users whose automatic migration could not be completed to manually initiate their individual content migration by following the steps outlined in Migrate your personal content from Docs.com.

I need more help!

If you’re unsure of what steps to take before the Docs.com service is retired, or you are encountering any issues during your content migration, please reach out to us at docssupport@microsoft.com (you may need to give your browser permission to open your email client after clicking this link).

We sincerely appreciate your patronage of our service, and we will be happy to provide further assistance with this transition.


See Also

Important information about Docs.com end of service

Migrate your personal content from Docs.com

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