The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription.
Tip: If you purchased Office through a company benefit, see Office through the Microsoft Workplace Discount Program.
For home
If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.
Microsoft 365 subscriptions:
Microsoft 365 Family
Microsoft 365 Personal
Microsoft 365 Basic
Non-subscription versions (one-time purchase):
Office Home & Student
Office Home & Business
Office Professional
Stand-alone apps available as a one-time purchase
Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio
For business
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
Microsoft 365 subscriptions: Desktop version of Office apps are included.
Microsoft 365 Apps for business
Microsoft 365 Business Standard
Office 365 A5
Microsoft 365 Apps for enterprise
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Microsoft 365 Business Standard (Nonprofit)
Office 365 Nonprofit E3
Office 365 Nonprofit E5
Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5
Project Online Professional
Project Online Premium
Visio Online Plan 2
Microsoft 365 subscriptions without fully installed Office applications:
Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.
Microsoft 365 Business Basic
Office 365 Enterprise E1
Office 365 A1
Microsoft 365 Business Basic (Nonprofit)
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1
Volume license versions of Office 2021, Office 2019, or Office 2016.
Office Professional Plus
Support for home products
Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.
Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.
See the table below for the type of support you can get depending on your product.
|
Product |
Access to technical support |
|---|---|
|
Microsoft 365 subscription Microsoft 365 Basic Note: Includes support for all Microsoft 365 benefits; and supported versions of Windows. |
Call back |
|
Non-subscription Office (one-time purchase of Office): Office 2021 (For PC and Mac) Note: Includes support for Office apps (like Word, Excel, PowerPoint and OneNote). |
Chat Tip: For full call back support Buy Microsoft 365 |
|
Windows OS: Windows 11 Note: Only for supported versions of Windows and if you don't have a Microsoft 365 subscription. |
Chat Tip: For full call back support Buy Microsoft 365 |
|
Microsoft Email: Outlook.com |
Chat |
|
Microsoft cloud services: OneDrive |
|
|
Out of support Office versions: Office 2013 and older (for PC) Out of support Windows OS: |
Not available |
For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.
Tip: If you're not sure which version of Microsoft 365 or Office you have, see What version of Office am I using? For Windows, see Which version of Windows operating system am I running?
Additional support options
Use the search box on this site (support.microsoft.com) to help find a solution for your issue.
Find help from the community. Go to answers.microsoft.com
Connect with a Microsoft Store associate to learn more about Microsoft 365 virtually.
