Metric descriptions and glossary for Workplace Analytics

These terms describe the metrics calculated by Workplace Analytics that you can use in your queries.

These terms describe the data in Workplace Analytics.

Metric

Description

Query type

Data type

Customizable

After hours

Number of hours spent in meetings and sending email outside of working hours.

Person

Hour

No

Attendee meeting hours

Sum of the total adjusted meeting hours for all attendees.

Meeting

Hour

Yes

Attendees

Number of people who attended the meeting.

Meeting

Count

Yes

Attendees multitasking

Number of attendees that sent emails (at least two emails per hour, and in meetings shorter than an hour, two emails per meeting) during the meeting.

Meeting Count

Count

Yes

Attendees with conflicting meeting

Number of attendees with meetings that overlap with the meeting (includes all non-declined meetings).

Meeting

Count

Yes

Collaboration hours

Number of hours the person spent in meetings and email with at least one other person.

Person

Hour

Yes

Collaboration hours external

Number of hours the person spent in meetings and on email with at least one person outside the company (as defined by the participant’s email domains).

Person

Hour

No

Conflicting meeting hours

Number of meeting hours where the person had overlapping meetings in their calendar. The count includes the entire duration of all overlapping meetings, not just the amount of time that overlaps. (This number includes all non-declined meetings).

Person

Hour

Yes

Email hours

Number of hours the person spent sending and reading email.

Person

Hour

Yes

Email hours allocated

Number of email hours between the user-defined groups.

Group

Hour

No

Emails sent

Number of emails the person sent.

Person

Count

Yes

Emails sent during meetings

Number of emails the person sent during all meetings.

Meeting

Count

Yes

Generated workload email hours

Number of email hours the person created for internal recipients by sending emails.

Person

Hour

Yes

Generated workload email recipients

Number of internal recipients on all emails sent by the person. (Counts each recipient once for each email received.)

Person

Count

Yes

Generated workload meeting attendees

Number of internal attendees of meetings organized by the person. (Counts each attendee once for each meeting.)

Person

Count

Yes

Generated workload meeting hours

Number of meeting hours the person created for internal attendees by organizing meetings.

Person

Hour

Yes

Generated workload meetings organized

Number of internal meetings organized by the person.

Person

Count

Yes

Internal network size

Number of people within the company with whom the person had at least two meaningful interactions (a meeting or email between five or fewer people) within the last 28 days (or if reported by month, within the last month).

Person

Count

Yes

Invitees

Number of people invited to the meeting.

Meeting

Count

Yes

Low-quality meeting hours

Number of meeting hours where the person multitasked, had a conflicting meeting (any non-declined meeting that overlaps), or is redundant (at least three distinct levels from their organization attended).

Person

Hour

Yes

Manager coaching hours 1:1

The number of hours that a manager spends in one-on-one meetings with their direct reports.

Person

Hour

Yes

Meeting hours

Number of hours the person spent in meetings with at least one other person.

Person

Hour

Yes

Meeting hours allocated

Number of meeting hours between the user-defined groups.

Group

Hour

No

Meeting hours with manager

Number of meeting hours involving at least the person and their manager.

Person

Hour

No

Meeting hours with manager 1:1

Number of meeting hours involving only the person and their manager.

Person

Hour

No

Meetings hours with skip-level

Number of meeting hours where the manager of the person's manager is an attendee.

Person

Hour

Yes

Meetings

Number of meetings the person attended.

Person

Count

Yes

Meetings attended together

Number of distinct meetings with at least one attendee from each user-defined group.

Group

Count

No

Meetings with manager

Number of meetings where attendees include at least the person and their manager.

Person

Count

No

Meetings with manager 1:1

Number of meetings involving only the person and their manager.

Person

Count

No

Meetings with skip-level

Number of meetings where the manager of the person's manager is an attendee.

Person

Count

Yes

Multitasking meeting hours

Number of meeting hours where the person sent:

Two emails or more per meeting hour

Two emails or more per meeting for meetings less than an hour.

Person

Hour

Yes

Networking outside organization

Number of organizations outside their own that the person had connections with, within the last 28 days (or if reported by month, within the last month).

Person

Count

Yes

Open 1 hour  blocks

Number of one-hour blocks in the person’s calendar during the work day where there are no meetings.

Person

Count

No

Open 2 hour blocks

Number of two-hour blocks in the person’s calendar without meetings during the work day.

Person

Count

No

Redundant meeting hours

Number of meeting hours where at least three distinct levels in the person's organization attended.

Person

Hour

Yes

Total attendees

Total number of attendees in all meetings from each user-defined group.

Group

Count

No

Total collaboration hours allocated

Total number of collaboration hours between the user-defined groups.

Group

Hour

No

Total emails sent during meeting

Number of emails sent during the meeting by all attendees.

Meetings

Count

No

Total focus hours

The total number of hours made up of two-hour or greater blocks of time where the person had no meetings.

Person

Hour

No

Total invitees

Total number of invitees in all meetings from each user-defined group.

Group

Count

No

Workweek Span

Time between the person's first email or meeting and the last email or meeting in a day. (Counted Monday – Friday, with a minimum of 4 hours and a maximum of 16 hours per day.) If reported for the week, the metric is a sum for the week. If reported for the month, the metric is the weekly average.

Person

Hour

No

The glossary defines concepts and other terms (excluding metrics in the metric definitions list) used for working with Workplace Analytics.

Term

Definition

Adjusted meeting hours

An adjustment is applied so that overlapping time is not double-counted when a person has overlapping meeting hours.

For example: A person with non-declined meeting requests from 2:00 -3:00 PM and 2:30 - 3:30 PM would yield 1.5 adjusted meeting hour.

Attended

A person is counted as attended for a meeting if they either accepted or did not respond to a meeting request (also referred to as non-declined meeting request).

Attendee

A person who was invited and attended the meeting.

Attributes

A defined characteristic about the person, such as team, department, or function. Required attributes are the subset of attributes that are required in order to calculate metrics.

Calendar fragmentation

When a person does not have blocks of time sufficient to focus on completing complex tasks. This is typified by having only small blocks of time (15, 30, 60 minutes) between meetings.

Anything that is not focus time (uninterrupted time blocks of two hours or more with no meetings) is considered calendar fragmentation.

Collaborator

People that measured employees interact with by email or in meetings. Collaborators are identified as internal (within the company) or external (outside of the company).

Connection

Two or more meaningful interactions.

Custom attribute

Organizational data attributes that describe the people being analyzed. If supplied by the company, these attributes can be used in grouping of data, and to filter reports and customize metrics. However, they are not reserved for metrics calculations.

Focus time

Uninterrupted time blocks of two hours or more with no meetings.

Insularity

When collaboration happens only with people from within a person’s team, function, department, and so on.

Invitee

A person who is invited to a meeting via a meeting request.

Layer

The number of levels of reporting in a company, starting from CEO and going down.

For example: The CEO equals level 0.

Level

A required attribute that is a company-specific way of organizing employees by job experience or seniority.   

Meaningful interactions

An email or meeting that includes between two and five people.

Measured employee

A person about whom Workplace Analytics gathers Office 365 data, and about whom analysts can calculate metrics.

Multitasking

The concept of not staying focused on the task at hand. Defined in Workplace Analytics as a person sending two emails or more per meeting hour, and in meetings shorter than an hour, two emails or more per meeting.

Non-declined meeting request

In Workplace Analytics, this is synonymous with attended.

Optional attribute

Optional organizational data attributes that describe the people being analyzed. If supplied by the company, these attributes can be used to group in Explore metrics and filter queries and customize metrics. These are reserved for future metric calculations. The optional attributes are FunctionType, Layer, HourlyRate.

Organization

A required attribute that describes the organizational unit in which the employee resides. The exact value will be determined by the company’s structure, as well as how that structure is captured in within the company’s human resources information system.

For example: the organization may also be known as department, function, or could be defined by a specific manager name in the management hierarchy. 

Organizational data

Attributes about people in the organization or people who collaborate with the organization that Workplace Analytics analyzes. Most organizational data are obtained from a company’s human resources information system.

Examples include: job family, job role, organization, line of business, cost center, location, region, layer, level, number of direct reports, manager, and so on. 

Organizer

The person who organizes a meeting. This person is also counted as an attendee.

People meeting hours

The sum of adjusted meeting hours for each person in the meeting.

For example: If a meeting is one hour long, with three attendees (and no attendees have overlapping meetings), then the people meeting hours for that meeting is three.

Person

The measured employee for whom the metric is calculated.

Recipient

A person included in an email (includes the sender and people included in cc and bcc lines).

Redundant

A meeting is considered redundant if at least three attendees are from different levels within the same organization.

For example: A meeting whose attendees included a General Manager, a Director and an Independent Contributor from the same organization would be considered redundant.

Required attribute

Mandatory organizational data attributes that describe the people being analyzed. Required attributes are reserved by Workplace Analytics for calculating metrics and can be used to customize metrics, group in Explore metrics, and filter query results. The two required attributes are LevelDesignation (also referred to as level) and Organization.

Sender

The person who sends an email.

Span

The number of direct reports per manager.

Time zones

Workplace Analytics uses Microsoft Time Zone Index Values. Personal metrics (Person query results) are calculated using the person’s time zone. Meeting metrics (Meeting query results) are calculated using the organizer’s time zone.

Working hours

Hours representing the typical work week for the company. Workplace Analytics uses M-F from 8:30 AM – 5:00 PM for working hours calculations.

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