Meetings and calls

Mobile user? See Meetings and calls on mobile devices.

Schedule or join a meeting and make one-on-one or group calls.

This Meet now video shows you how to start a meeting, join a meeting, and share your desktop. A transcript of the video narration and procedural information accompany the video.

In this topic

Have meetings

Make calls

Have meetings

A team meeting is held online in a channel, so you can go from a conversation to a meeting with the click of a button.

Team meetings include audio, video, and desktop sharing, and anyone from the team can join. And because they're online, you'll always have a meeting space and never need a room or projector.

To start a team meeting, click Meet now Meet now button beneath the compose box in a new conversation:

Expand, Choose file, Emoji, Giphy, Sticker, and Meet now buttons in the compose box

Or keep the context of the conversation and bring in the people you're already talking to by clicking Meet now Meet now button beneath the compose box in an existing conversation:

Expand, Choose file, Emoji, Giphy, Sticker, and Meet now buttons in the compose box for a message

Team meetings are open meetings, so anyone on the team can join. When you start a meeting in a particular channel, the whole team can see that a meeting is happening and join from that channel.

Join a meeting from a conversation

There are three ways to join meetings in Teams:

  • You can join from a message within a conversation:

    Join a meeting from a message

  • If you're working in another channel and your messages aren't currently in view, you can join a meeting from a notification that appears in the top right corner of your screen.

    Join a meeting from a notification

  • Or, if you're busy in a chat, you'll receive a notification that you've been invited to a meeting, and you can join from there.

    Join a meeting from a pop-up message

You'll know a team meeting is happening in a channel when you see an invitation to join.

A team meeting

It will provide a preview of any content shown and who's in the meeting. If the meeting is scrolled out of view in the conversation, you'll get a notification in the channel.

Meeting notifications

With private scheduled meetings, you can meet with others in a pre-planned and selective manner rather than leaving your meeting open to anyone in a channel. You can schedule a private meeting with anyone in your organization—whether they're on Teams or not.

Every private scheduled meeting also starts a new chat thread for everyone in the meeting. You can use this thread to share your meeting agenda or important files. You can also use it after your meeting to follow up on specific items, summarize your takeaways, or post questions.

To schedule a private meeting, click Meetings Meetings button on the left side of the app and then click Schedule a meeting. To make sure your meeting isn't open to an entire channel, select None under Select a channel to meet in. Then all you have to do is start inviting people.

There are a several ways to join a private scheduled meeting.

  • Click Meetings Meetings button on the left side of the app and you'll see a list of all your meetings for the week. Find the meeting you want, and then click Join.

  • If the meeting has already begun, it appears in your recent chat list. Select the meeting in your chat list and then click Join from the chat header.

  • You can also join a meeting from a calendar invite in Exchange. If you click the link in your email invite, you'll be directed to Teams and can join your meeting from there.

To schedule a meeting, click Meetings Meetings button on the left side of the app and then click Schedule a meeting. Go to the Select a channel to meet in section:

  • Select None to create a private meeting.

  • Pick a channel to create a meeting that's open to everyone on the team.

Find a time that works for everyone by clicking the Scheduling assistant, which shows you everyone's availability. You can also schedule a recurring meeting by checking the Repeat box. Once you do that, you'll be able to choose how often you want your meeting to occur.

You can also schedule a meeting inside an existing chat. Click Schedule a meeting Schedule a meeting button beneath your compose box in the chat. In the New meeting dialog box, everyone in your chat will already be listed as invitees.

This Scheduled meetings video shows you how to schedule a meeting and add people to it.

If you’re chatting with someone and want to schedule a meeting right from the chat, click Schedule a meeting Schedule a meeting button beneath the compose box. In the New meeting dialog box, everyone in the chat will already be listed as invitees. Fill in the date and time, add details or a location, and invite other people. When you’re done, click Schedule a meeting and you’re good to go.

The Schedule meeting button beneath the compose box

If you're inside a channel and you want to start a new meeting, just click Meet now Meet now button beneath your compose box. On the screen that appears, click Meet now again.

Everyone on the team appears in your meeting roster. Just click a name to add them to the meeting. Anyone who has favorited the channel will be alerted that a meeting has started.

To invite people to a meeting in a channel, click Meet now Meet now button beneath your compose box. Click someone in the meeting roster to let them know a meeting has started, or use the search bar to invite other team members.

Meeting roster

To invite people to a scheduled meeting, click Meetings Meetings button on the left side of the app, and then click Schedule a meeting. In the New meeting dialog box, use the Invite people box to search for and invite people.

You can view all upcoming meetings and appointments for the next week by clicking Meetings Meetings button on the left side of the app. You can switch the meetings list between the current day and the upcoming week. It shows you everything that was scheduled in Teams, Exchange, or Outlook.

Click a specific meeting to get details about who's attending, who's invited, and who organized it.

Desktop sharing lets you present your screen or the app you're using during a meeting. To share your screen in a meeting, click Share desktop Share desktop button in your meeting controls.

Share screen button

You can continue to use Teams during a meeting. Just click outside of the meeting, and you can check on what's going on in other channels or catch up on your messages.

Whenever you click away from a meeting, it becomes a smaller window at the top of the app. Click that window to return to your meeting in an instant if you need to.

Meeting options

Meetings are available on iOS and Android now and will be available soon on Windows Phone.

You might be on mute or you might not have configured your mic correctly.

To change your speaker, microphone, or camera settings when you’re on a call, click Choose devices Settings button at the top right. Use the menus to select the speaker, microphone, and camera options you want.

Audio settings for a video call

Make calls

You can call anyone in your organization from a chat by making a video call or an audio call.

If you have an Enterprise Voice license as part of your Office 365 subscription, CallsCalls button appears on the left side of Microsoft Teams and you can call external numbers as well.

When you select CallsCalls button, you can use the dial pad, check your call history, listen to your voicemail, and access your favorite and suggested contacts.

To call an external number from Teams, select CallsCalls button on the left side of Microsoft Teams. Then choose Dial a number and enter the number of the person you want to reach.

If you don't see CallsCalls buttonon the left side of Microsoft Teams, making calls to external numbers isn't available to you yet.

In Teams, you can make one-on-one or group calls without having to host a team meeting. These calls are private and won't appear in any team conversation. Entries for the calls will appear in your chat, though.

Go to your chat list, and click New chat New chat button to start a new conversation.

Type the name or names into the To field at the top of your new chat.

Then click Video call Video call button or Audio call Calls button to start a call.

Video call, Audio call, and Add people buttons

You can also start a one-on-one call from someone's profile card. Open it by clicking their picture in a channel or from a search.

To add someone new to a group call, click Add peopleAdd team icon. at the top right corner of your screen, then type their name in the box at the top of your call roster. As of right now, you can't add anyone new to a one-on-one call. But you can make it a group call and then add someone.

When you join a meeting, you can choose how you get audio for the meeting. If you want to use your computer, click Use mic and speaker. If using a phone is a better option for you, click Dial in using your phone.

If you're already on a call, you can accept or start a new call anytime. We'll place your current call on hold and take you straight to your new conversation. While a call’s on hold, all participants will be notified, and they won't be able to see or hear you.

You'll see your on-hold calls displayed on the left side of your call window, so you can get back to them anytime.

To have three or more people on a call, first start a group chat with everyone you want to include, then click Audio callAdd team icon. at the top of the screen). FYI, you can’t add more people to a one-on-one call.

Look for CallsCalls button on the left side of Microsoft Teams. If you don’t see it, check with your IT admin. Your organization may not be set up to allow calling phone numbers.

Calls screen with contacts, history voicemail, and dialpad

Choose CallsCalls button to quickly access favorite and suggested contacts, listen to your voicemail, check your call history, and use the dial pad.

To start a call from a one-on-one or group chat, click Audio callCalls button.

profile card with call option

If your Office 365 subscription includes an Enterprise Voice license, you have a dedicated space for making calls in Teams. Start by clicking CallsCalls button on the left side of your screen, and then either open the dial pad at the bottom left corner of the screen to dial a number, or call a contact from your Speed dial or Suggested contacts.

When someone calls you, you'll get a notification that lets you accept or decline the call. To accept, click Accept with audioVideo call button. To decline, click Decline call red phone.

To dial a number from Teams, go to Calls, choose Dial a number, and then enter the number of the person you want to reach. If you don't see Calls in Teams, that means you don't have an Enterprise Voice license as part of your Office 365 subscription, and making calls to external numbers isn't available to you yet.

If you're in a one-on-one or group chat and want to start a video call, click Video call Meet now icon below your compose box, and then make sure your video is turned on. Everyone in that channel will be able to see that a call is going on and can join, if they like.

Whenever you receive an incoming call in Teams, you'll receive a notification. To accept the call, click Accept video callred phone

Video is turned on automatically when you join or are called from an unscheduled meeting in a channel. You can't change these video settings, but you can turn off your video once you're in the call if you don't need it.

Call type

Video setting

Unscheduled meeting

Video on

Group or 1:1 call

Asks to join video

Scheduled meeting

Video off

To dial a number from Teams, go to Calls, choose Dial a number, and then enter the number of the person you want to reach. If you don't see a Calls in Teams, that means you don't have an Enterprise Voice license as part of your Office 365 subscription, and making calls to external numbers isn't available to you yet.

To view your contacts, choose CallsCalls button > Contacts. Click My contacts and you'll find an A-Z list of all your contacts and a search bar that you can use to find someone specific. If you want to add a new contact to your list, click Add a contact at the top of your list to get started.

Your contacts for Calls

If you switch over to your Featured contacts, you'll see a couple of pre-set contact groups: Speed dial and Suggested. To add someone to your speed dial, click Add to speed dial at the top right of your screen.

If you don't see CallsCalls button on the left side of Teams, you don't currently have an Enterprise Voice license, and things like voicemail and call history won't be available yet.

To place a call on hold, click More actions More options button in your call window and select Hold. Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.

People on hold can't see or hear anyone else in the call, including you. Screen sharing is temporarily suspended, too. Everything will return to normal once you resume your call.

If you want to transfer a call, click More optionsSelect to see more options in your call window. Type in the name of the person you want to transfer the call to, then select them from the people picker. Click Transferand you're done. Just keep in mind that you can only transfer calls when you're in a one-on-one conversation.

To access your dial pad in a call, click More optionsSelect to see more options at the bottom of your screen, then select Dial pad.

To start forwarding your calls, click your profile picture at the top of Teams. Then select SettingsSettings button > Calls. Under Call answering rules, choose Calls don't ring me, and then select where you want your forwarded calls to go.

Call answering and forwarding rules

If you don't see any options for call forwarding in your settings, that's because you don't have an Enterprise Voice license.

If you want your incoming calls to ring you and someone else at the same time, you can set that up in Teams. Click your profile picture at the top of the app, then click SettingsSettings button. Go to the Calls section, and under Call answering rules select Calls ring me. Then click Also ring and select where else you want your calls to ring.

To stop receiving anonymous calls that don't include any caller ID, click your profile picture and go to Settings > Calls.

To check your voicemail, choose CallsCalls button > Voicemail.

Voicemails and voicemail controls

Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it's available).

To call someone back, select More optionsSelect to see more options > Call back. You’ll be able to check the status of anyone with a Skype for Business or Teams account to see if they’re available for a call.

If you don't see CallsCalls button on the left side of Teams, you don't currently have an Enterprise Voice license, and things like voicemail and call history won't be available yet.

If you have an Enterprise Voice license as part of your Office 365 subscription, you'll be able to check your call history in Teams. To do that, go to Calls and click History. There, you'll see a list of all your incoming, outgoing, and missed calls.

Calls listed in your call history

To call someone back, double-click their name in your call history list.

To change call settings, click your profile picture at the top of Teams, then click SettingsSettings button. In the General section, you can select either Microsoft Teams or Skype for Business as your default calling app.

Preferred calling app - Teams or Skype

In the Notifications section under Other, you can turn off the sound for incoming call notifications. Go to the Calls section to set up call forwarding (choose Calls don’t ring me or to have your calls simultaneously ring you and someone else (choose Calls ring me).

FYI: you’ll only see the Calls section if you're an Enterprise Voice user (i.e., your Office 365 subscription includes an Enterprise Voice license).

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