Manage licenses and billing in the new Office 365 Admin Center

As an Office 365 admin, you can manage the user licenses for your subscriptions, and manage billing from the Office 365 admin center.

In this article:

Watch this video on viewing your bill, updating payment method, and switch Office 365 plans.

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Change license quantity

Complete the following steps to add or remove user licenses.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the left-nav, choose Billing > Subscriptions.

    Left navigation to the Subscriptions page in the Office 365 admin center.
  4. On the Subscriptions page, select the subscription that you want to add licenses to and then choose Add/Remove.

    Link to add or remove user licences from an Office 365 for business subscription.

    Tip: If you don’t see the Add/Remove users link for your subscription, see Why don’t I see the Add/Remove users link? to find out why you’re not seeing it and what you can do about it.

  5. In the Total licenses box, enter the total number of licenses that you need for this subscription (or use the up and down arrows next to the box) and then choose Submit. For example, if you had 100 licenses and you need to add 5 more, you would enter 105 or if you have 30 licenses and you need to remove one, then enter 29.

    Total licenses box and the Submit button.

    Note: If you paid for your subscription by credit card, any new licenses that you buy are available immediately after you receive an order confirmation. If you’re invoiced for subscription payments, you might have to wait for a credit check before your new licenses are available.

  6. After your order is completed, you’ll see an order confirmation. Choose Close.

Change payment frequency

If you want to change how often you’re billed for the subscription, either from annual to monthly or monthly to annual, you'll need to contact Office 365 support for assistance.

Update your credit card information

In the Office 365 admin center, you can update your existing credit card information, like the expiration date and billing address. You can also delete a card that you no longer use, add a new card, and troubleshoot declined cards.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the left-nav, choose Billing > Subscriptions.

    Left navigation to the Subscriptions page in the Office 365 admin center.
  4. Select the subscription you bought with the card that you want to update, and then choose Change payment details.

    Link to change payment details in the Office 365 admin center.
  5. On the Change payment details page, select the credit card from the list that you want to update and then choose Edit details.

    Edit credit card details in the Office 365 admin center.
  6. Update your credit card info and then choose Submit.

    Note: If your card has expired and you've received a new one from your bank, this is where you'll update the expiration date.

    Payment details page for updating credit card information.

    You don’t need the CVV/CVN code to update the details of an existing card.

Tip:  If another admin purchased the subscription, you won’t be able to update the credit card information for it. If that card is about to expire and the other administrator isn’t able to update it, you can prevent service interruption by adding a different credit card for the subscription.

Here are a couple of things that are helpful to know before you remove a credit card.

  • You can remove a credit card you no longer need, as long as you’re not using it to pay for an active subscription. If you are, you’ll need to first select a different card to pay for the active subscription.

  • You can only remove a credit card that you added to the Office 365 subscription. You cannot remove credit cards that other admins have added.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the left-nav, choose Billing > Subscriptions.

    Left navigation to the Subscriptions page in the Office 365 admin center.
  4. Select the subscription you bought with the card you want to update, and then choose Change payment details.

    Link to change payment details in the Office 365 admin center.
  5. On the Change payment details page, select the credit card from the list that you want to remove and then choose Remove.

    Link to remove a credit card from an Office 365 for business subscription.
  6. Choose Remove.

    Remove credit card button in the Office 365 admin center.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the left-nav, choose Billing > Subscriptions.

    Left navigation to the Subscriptions page in the Office 365 admin center.
  4. Select the subscription you bought with the credit card that you want to update, and then choose Change payment details.

    Link to change payment details in the Office 365 admin center.
  5. On the Change payment details page, select New credit card from the list, enter the information for the new card, and then choose Submit.

    How to add a new credit card to Office 365 for business.

Note: Was your credit card declined?    First, double-check that the card details – number, expiration date, name on card, and address, including city, state, and ZIP code – appear exactly as they do on the card and your credit card statement. Edit the card info as described above, if necessary. If you continue to see the "declined" message, contact your bank.

View your bill or billing history

Note:  You need to be a global or billing admin to view your billing statement for Office 365 Enterprise, Office 365 Business Essentials, Office 365 Business Essentials, and Office 365 Midsize Business. You just need to be an admin to view your billing statement for Office 365 Small Business.

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the left-nav, choose Billing > Bills.

    Left navigation in the Office 365 admin center.
  4. Choose the month and year of the bill you want to review, and then choose View.

    Select the month and date to view your bill.
  5. Choose View details for the subscription you want to see the billing information for.

    Select the view details link for the subscription you want to view the bill for.
  6. On the Order Details page:

    • (A) To print or save a PDF copy of the invoice, click View Invoice (.pdf).

    • (B) To expand details, select the down arrow next to the subscription name.

      View more details or print your bill.

Tip: Need help interpreting the charges you see on your Office 365 bill? See Understand your bill for Office 365 for business for a detailed walkthrough.

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support
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