Make or receive a call using Skype for Business with a screen reader

You can make and receive audio calls in Skype for Business by using a screen reader and keystrokes. Skype for Business automatically detects your devices, such as a headset, mic, and speakers. Before you make a call, make sure that you have an audio device connected to your computer. It’s also a good idea to check that your audio device is working properly, to make sure you’re all set.

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Make an audio call

  1. In your Contacts list in Skype for Business, select the contact you want to call.

  2. To open a context menu, press Shift+F10.

  3. When you hear “Menu,” press C.

  4. When you hear “Skype call,” press Enter. The Skype for Business window opens and you hear “Alert,” a ringing sound, and “Your microphone is unmuted.”

  5. After the call connects:

    • To mute or unmute yourself, tab until you hear “Microphone button,” and press Enter.

    • To put the call on hold, press Ctrl+Shift+H. To resume the call, press Ctrl+Shift+H, or tab until you hear "Resume Call button,” and press Enter.

    • To transfer the call, press Ctrl+Shift+T. This opens the contact picker during a peer-to-peer call. (Not available with the basic Skype for Business standalone plan or with all Office 365 subscriptions.)

    • To display the dial pad, press Ctrl+Shift+D.

    • To select more call controls (Devices or Speaker volume), tab until you hear “Call Controls button,” and press Enter. Use the arrow keys to select an option, and press Enter.

    • To add video to the call, tab until you hear “Video button,” and press Enter.

    • To add instant messaging to the call, tab until you hear “IM button,” and press Enter.

    • To invite other contacts to join the call, tab until you hear “Participants list,” and press Enter. In the Participants window, to add participants, press Shift+Tab until you hear "Invite More People" or press Alt+V, and then press Enter. A new window opens with the focus on the edit field. Type in a name or use the Down Arrow key to select a name from the list. Tab to the OK button and press Enter.

    • To end the call, tab until you hear “Handset button,” and press Enter or press Alt+Q (works only in peer-to-peer calls, not in conference calls).

Answer an audio call

When a contact calls you, the Skype for Business window opens and you hear “Alert,” a ringing sound, and “Your microphone is unmuted.”

  • To answer the call, press Enter.

  • If you don’t want to accept the call, tab to the Decline button and press Enter. This dismisses the call and sends it to voice mail, if available.

Tip: You can answer audio calls quickly, without having to unlock your device and log in. When someone calls you, a call alert pops up on the locked screen. Click the appropriate button to answer with video or audio. If you need to log in to your device in the middle of the conversation, select the Unlock button in the call window.

More information

Get started using a screen reader with Skype for Business

Skype for Business accessibility for people with disabilities

Keyboard shortcuts for Skype for Business

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