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Mail and Calendar for Windows 10 FAQ

Mail and Calendar for Windows 10 are new apps from Microsoft to help you stay up-to-date on your email, manage your schedule, and stay in touch with people you care about the most. Designed for both work and home, these apps help you communicate quickly and focus on what’s important across all your accounts.

Notes: 

Check out answers to the most common questions about the Mail and Calendar apps for Windows 10 or provide feedback about the apps, submit feature suggestions, or share your comments. To search for additional help topics, use the Search Office help box at the top right corner of your screen.

This topic was updated on January 11, 2018, based on user feedback.

  • Why is my app in the wrong language? Your selected language must match one of the supported languages for Mail and Calendar for Windows 10. To see the supported languages for Mail and Calendar and for steps to set your preferred language in Windows 10, see Supported languages in Mail and Calendar.

  • What do I need to get started with Mail and Calendar? All you need is an email address and a password. We’ll show you how to add your account, send your first email, and create your first event..

  • What languages do the Mail and Calendar apps support? The apps support a variety of different languages. Once you change your language in Windows 10, you should see the changes in Mail and Calendar as well.

  • Where are my email messages or events? If you don’t see older emails, you might need to change your sync duration If your older events, or events far in the future, aren't visible, don't worry. The events are still there, but are outside the range that Calendar for Windows 10 displays. Learn more.

  • Why is my account out-of-date? If you’re receiving a message that your account settings are out-of-date, there are several steps you can take to fix the account.

  • How do I change or update my password? If you change your password on your email account, you’ll need to update the password? stored in the Mail and Calendar apps.

  • How can I delete or remove an account? You can delete or remove an account from either the Mail or Calendar app. You can't delete the default account, but you can turn off email for that account.

  • Can I change the color of the Mail and Calendar windows? Yes. You can change the window color, switch from light to dark theme, or add a background photo to the app. You can't add a background photo to an individual email message. Learn more.

  • Can I get notifications in the Mail app? Yes. In the Mail app, you can turn on notifications for accounts and pinned folders.

  • I'm having sync issues. If your email messages aren't appearing, you can try to resolve your sync issues.

  • How do I add my email to my phone or tablet? You can add your Microsoft email account via Settings. See Set up email in Mail for Windows 10 for more information.

  • Some of my emails are missing or disappearing. If you don’t see some or all of your email messages and you’re not receiving an error, you might need to change your sync duration.

  • I can't see images or links in email messages. You might have cleared the Always download full message and Internet images check box in your sync settings. Go to Settings > Manage Accounts, select your account, and then choose Change Mailbox sync settings. You can learn more about sync settings and working with email in Windows 10.

  • How do I change the size or format of the text? When reading email, you can zoom in and out, and when writing email, you can change the font size, color, or format, as well as the zoom level. See Change fonts, check spelling, and add images, files, tables, and links to learn more.

  • How do I save and send a draft? Drafts are saved automatically. For more information, see Working with drafts.

  • Where are my contacts? Mail for Windows 10 doesn’t have a contacts or people folder like other mail clients. Use the People app in Windows 10 to store your contacts and you can access them in Mail for Windows 10.

  • How can I change my signature? Mail for Windows 10 comes with a default signature it adds to each message. You can create your own signature for each account you add.

  • How do I print? If you have a printer set up in Windows 10, you can print any email message message or several different views of your calendar from your computer or tablet.

  • Can I combine or link accounts to view all of my mail from multiple accounts in one place? Yes. You can link two or more inboxes so all of your messages appear in one inbox.

  • How do I turn off view by conversation? By default, all incoming messages are grouped by conversation. You can turn that off in a few simple steps.

  • How do I add or remove folders? The Mail app comes with several default folders. Your email provider might give you other folders. You can add your own folders or delete folders you create.

  • How do I delete, mark as read, or move all of my mail at once? You can select all messages in two easy steps, then move them, delete them, set a flag on them, or mark them as read or unread. Learn more.

  • I can't add my account. Help. If the automatic account setup fails, you can add your email account manually using advanced setup.

  • Can I block a sender? You can't block senders from within Mail for Windows 10, but if you are using an Outlook account you can block a sender from Outlook or Outlook.com. If you're using another email provider, try accessing your email account directly with the provider and see if they allow blocking senders from there.

  • How do I sign out of my email account? You can’t sign out of an account that’s been added to the Mail or Calendar apps. However, you can delete an account. To learn how, see Delete an email account from Mail and Calendar apps.

Don't see your question or have a suggestion for a new feature?

If you don't see your problem or question listed here, we'd like to know. Choose either Yes or No next to Was this information helpful? and enter your question there. We update our documentation regularly and will try to address your question in a future update.

To give feedback about the Mail and Calendar apps or to submit a feature idea for future consideration, choose provide feedback. We release new features and product updates regularly, and we welcome your comments.

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If you think you need to message or talk to someone directly to answer your question or resolve your issue, you can contact Microsoft support.

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