Graphics disappear when I open a document that was created in another application

Cause: Word is set to use image placeholders, which substitute an empty box for each graphic in your document.

Solution:    Turn off image placeholders.

  1. On the Word menu, click Preferences.

  2. Under Authoring and Proofing Tools, click View  View Preferences button .

  3. Under Show, clear the Image placeholders check box.

Cause: The necessary graphics filter is not installed.

Solution:    Install the latest version of QuickTime.

  1. Print this information or note the following steps, and then close the Microsoft Word Help window.

  2. Close or save any open documents, and then quit Word.

  3. From the Apple Web site (www.Apple.com), download the latest version of QuickTime for Mac OS X.

  4. Follow the instructions to install QuickTime.

  5. Restart your computer if you are prompted, and then open Word.

Solution:    Add or replace the missing file format converters by reinstalling Word.

  1. Print this information or note the following steps, and then close the Microsoft Word Help window.

  2. Close or save any open documents, and then quit Word.

  3. Make sure that Office for Mac 2011 is in the Applications folder.

    Office is reinstalled in the Applications folder. If your copy of Office is not located in the Applications folder, you have to move Office to the Applications folder before you complete this procedure.

  4. Insert the Office for Mac 2011 installation disc into your computer's DVD drive.

  5. Start the Office Installer.

  6. Follow the installation instructions, and on the Installation Type page, click Customize.

  7. Clear all check boxes under Package Name except Microsoft Word.

  8. Click Install.

See also

The document I opened contains unexpected symbols and characters

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