Getting phones for Skype for Business Online

Skype for Business Online qualifies and support desktop phones for users that want to have a traditional phone experience over using the Skype for Business app. This topic talks about the phones and firmware versions that are supported for use in Skype for Business Online and other information that can help you when you are setting up phones in your organization.

To get the latest updates and most up to date information on supported devices see the Skype for Business Device Catalogue.

Supported phones

For Skype for Business Online users, you can choose from several models within the Certified for Skype for Business Phones, and phones running Lync Phone Edition (LPE) listed under Skype for Business Online category in the Skype for Business Device Catalogue.

Microsoft is working closely and partnered with Polycom, Yealink, and AudioCodes to develop and certify a wide variety of devices through the Partner IP Phone Program (PIP) for the Phone System in Office 365 and Skype for Business Server.

When ordering new phones for Skype for Business, it is important to buy phones with the right product ID. These product ID's will make sure the phones you receive have the Skype for Business Online qualified version already installed.

Phone Partner

Skype for Business specific product ID

Polycom

Product ID -019

Yealink

SIP-TXXG Skype for Business Edition

AudioCodes

UCXXXHDEG (SfB)

For more details on Polycom phones, see Voice Solutions for Microsoft.

For more details on Yealink phones, see Skype for Business IP Phones.

For more details on AudioCodes phones, seeSkype for Business IP Phones.

Note: Lync Phone Edition is supported with Skype for Business Online. Mainstream support for LPE platform ends by April/10/2014, and extended support until April/11/2023 to align with the product support lifecycle of Lync Server 2013. See Microsoft Product Lifecycle for details on LPE lifecycle. LPE CAP models aren't supported with Skype for Business Online.

Supported Firmware

This is the minimum software release required for supported phones to work with Phone System in Office 365:

Phone type

Minimum firmware

Release Date

Optimized (Lync Phone Edition)

4.0.7577.4463

May 2015

Certified Polycom VVX Series

5.4.0A

December 2015

Yealink

X.8.1.52

February 2017

AudioCodes

3.0.0.459.1

December 2016

Note: Lync Phone Edition (LPE) phones you have set up for your on-premises deployment must be updated to the minimum or later required firmware prior to moving those users over to Skype for Business Online. If you move your users from on-premises to Skype for Business Online before you update the firmware on the phones, those phones won't be able to connect to Skype for Business Online.

Required Licenses

Skype for Business Online phone doesn't require any additional Microsoft license other than the user licenses. To learn more about the required user licenses See Skype for Business and Microsoft Teams add-on licensing.

Manufacturer licensing model might vary between open SIP and Skype for Business Certified firmware. If you are repurposing a certified model with an Open SIP firmware, you will need to verify firmware license requirements with the manufacturer.

Skype for Business Online Connected Phones Feature Set

For full device features and capabilities, check the manufacturer user-guides.

Feature

Polycom 3PIP

Yealink 3PIP

AudioCodes 3PIP

LPE

Sign in with user credentials

Yes

Yes

Yes

No

Sign in via PC (Pairing), Windows Only

Yes

Yes

Yes

Yes

Sign in using (Web Sign-in)

Note: Check the supportability matrix in deployment guide.

Yes

Yes

Yes

No

Single click join meeting

Yes

Yes

Yes

Yes

Click to dial (Pairing)

Yes

Yes

Yes

Yes

Meeting Controls

Yes

Yes

Yes

Yes

Visual Voicemail

Yes

Yes

Yes

Yes

Phone Lock

Yes

Yes

Yes

Yes

Device Update

Yes

Yes

Yes

Yes

In-band Provisioning

Yes

Yes

Yes

Yes

QoE

Yes

Yes

Yes

No

Log Upload

Note: Currently, all logs are uploaded to Microsoft Support team only, customer access to phone-logs aren't yet available.

Yes

Yes

Yes

Yes

Modern Authentication

Yes

Yes

Yes

No

Multiple Emergency Number

Yes

No

No

Yes

Exchange Calendar Integration*

Yes

Yes

Yes

Yes

Note: Requires PC tethering

Presence Integration

Yes

Yes

Yes

Yes

Corporate Directory

Yes

Yes

Yes

Yes

Delegation

Yes

Yes

Yes

No

Contact Picture Integration

No

Yes

No

Yes

What else should you know?

For step-by-step setup instructions, see Deploying Skype for Business Online phones.

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