Get help with Business Contact Manager

You have many options for getting help with Business Contact Manager for Outlook. Help is built into the product, and is available online, from an active user community, and over the telephone, through e-mail and chat services.

What do you want to do?

Use the Help built into Outlook with Business Contact Manager

Connect to Office.com

Turn on logging to aid in trouble-shooting

Get help from the user community

Contact Microsoft Help and Support

Support for Microsoft customers in Canada

Contact support for TTY users

Troubleshoot by using the Microsoft Knowledge Base

Get support for Microsoft products purchased outside of the United States and Canada

Use the Help built into Outlook with Business Contact Manager

Outlook Help topics can answer your questions about using Business Contact Manager for Outlook, give you the tools to get the best performance from the product, and troubleshoot problems that might occur.

You can open Outlook Help from many different points:

  • Press the F1 key, or click the question mark button on a form, window, page, or in the top right corner of the Ribbon to open a general Outlook Help window. In the table of contents, click Business Contact Manager for Outlook 2010 and then search or browse for the information that you want.

  • Click the Help button or links in dialog boxes to display a Help article with information about how to use the dialog box.

Tip:  Do you learn best through audio-visual information? Check out our online videos in the Welcome Center of Business Contact Manager for Outlook. Click the Business Contact Manager button in the Navigation Pane, and then click Welcome Center. For more information, see Watch a video later in this article.

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Connect to Office.com

Visit Office.com for updated information and links to videos, articles, and product updates if available. To access Office.com, in Outlook, click a Help button. At the bottom of the Help window, if you see Connected to Office.com, you’re seeing the most up-to-date information. If you see, Offline, you’re seeing information that is on your computer.

To switch to Office.com, at the bottom of the Help window, click Offline, and then click Show content from Office.com.

Tip:  To go to Office.com, in Outlook, you can also click the File tab, and then click the Business Contact Manager tab. In the Getting Help section, click Office Online.

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Turn on logging to aid in trouble-shooting

Business Contact Manager for Outlook can create a log file while you are working with your business data. This log file records the activities of Business Contact Manager for Outlook, and might be useful in tracking down the source of an error, if one occurs. You can also give your permission to share the log file information with Microsoft, which may help Microsoft resolve the problem in the future. The log file may also be useful if you contact Microsoft Support Web site about your issue.

To turn on logging, click the File tab, and then click the Business Contact Manager tab. In the Logging section, click Enable Logging. The button name will change to Stop Logging when you click it.

Logging will continue whenever Business Contact Manager for Outlook is running, until you turn it off.

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Get help from the user community

You are not alone. The active Business Contact Manager user community is a valuable resource for all users, whether you need help trouble-shooting Business Contact Manager for Outlook, or you want to learn how other people are adapting the features to their business needs.

The Business Contact Manager Team Blog is another place for you to find information about upgrading, customizing, and working with Business Contact Manager for Outlook. The blog is hosted on the Microsoft Developer Network (MSDN) Web site, where you can read articles about various features of Business Contact Manager for Outlook, and review the comments, questions, and solutions posted by other users and the development team members. To access the team blog, in Outlook, click the File tab, then click the Business Contact Manager tab. In the Getting Help section, click Business Contact Manager Blog.

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Contact Microsoft Help and Support

You can visit the Microsoft Support Web site to access telephone, chat, and e-mail product support.

  1. Click the File tab.

  2. Click the Business Contact Manager tab.

  3. Under Getting Help, click Contact Product Support Services.

  4. Click Visit our Solution Centers.

Tip:  For all Microsoft support offerings, you can visit http://support.microsoft.com.

To ensure that you receive the appropriate support information for your location, you will be asked to select or confirm your region setting from a list, and then to select your product. If you have cookies enabled in your browser, this information will be saved for the next time you visit this site.

Microsoft's support policies are subject to then-current prices, terms, and conditions, which are subject to change without notice.

  • E-mail Support     Your 90-day no-charge support begins with the activation of your product. Response time is typically one business day. To start an e-mail support request, click the e-mail link on the support site.

  • Individual Chat Support     Your 90-day no-charge support begins with the activation of your product.. Wait time may vary. To start a chat session, click the chat link on the support site.

  • Telephone Support     Your 90-day no-charge support begins with the activation of your product. The phone number in the U.S. is (866) 452-4755. After all no-charge support is used, there will be charges for telephone support.

You may also use these Microsoft Help and Support options if you have any one of the following:

  • Software Assurance Agreement

  • Professional contract

  • TechNet subscription

  • MSDN subscription

    Important: Some support issues may require more advanced support, for which there is a charge.

  • Microsoft Partner Program (MSPP)

Support for Microsoft customers in Canada

Canadian customers can visit Microsoft Canada Online by clicking here. Microsoft text telephone (TTY/TDD) services are available at (905) 568-9641.

Contact support for TTY users

Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington State, (800) 892-5234 in the United States, or (905) 568-9641 in Canada.

Troubleshoot by using the Microsoft Knowledge Base

Anyone can use the Knowledge Base at the Microsoft Support Web site to troubleshoot technical issues, such as SQL Server issues. There is no charge for this service.

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Get support for Microsoft products purchased outside of the United States and Canada

Support outside the United States and Canada varies. For regional contact details, visit the Microsoft International Support Web site. If there is no Microsoft subsidiary office in your country or region, contact the store where you purchased your product.

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