Frequently Asked Questions about Sway

Note: The information in this article applies to the most current functionality available on Sway.com. Like most modern software, the Sway web experience and its apps are frequently updated to add new functionality and to improve existing features. Please check back periodically for new and recently updated questions and answers.

What are the system requirements for Sway?

For details about supported browsers and available Sway apps, see Sway system requirements.

How do I access Sway on the web?

In your web browser, visit www.sway.com and then sign in using your Office 365 organizational or school account, or your free Microsoft Account.

You already have a Microsoft account if you use any of these services:

  • Outlook.com (including any hotmail.com or live.com email address)

  • OneDrive

  • Xbox LIVE

  • MSN

  • Messenger

  • Office 365 Home, Personal, or University subscription


If you don’t already have a Microsoft account, click here to sign up for free.

You can also access Sway from the Office.com home page by clicking the Sway tile in the middle of the page, or on the menu in the upper left corner of your screen.

Can I download a Sway?

Sway requires an Internet connection and needs to remain online to manage the layout of your content.

Can I print a Sway?

Sway is an online service for visualizing and managing interactive content. As such, printing or exporting content is not currently supported.

My question isn’t answered here. What can I do?

If you need additional assistance with Sway, please try any of the following:

  • Visit the Sway UserVoice site to share your ideas and suggestions for how we might improve Sway. You can also vote on ideas already submitted by others.

  • View and post questions in the Sway Community forums to get free technical assistance from experienced Sway users and members of the Sway product team.

  • Visit the Answer Desk for a list of additional Support options.

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