Fixes or workarounds for recent issues in Word for Windows
Last updated: March 2017
Word crashes and slow performance
Good news! No crash issues known currently and all cylinders firing correctly.
Issues affecting Word features and add-ins
Error “Upload pending: Server unavailable” or “Upload failed: Locked by another user” when saving files [WORKAROUND]
Last updated: March 21, 2017
When creating large Office files—pre-saved documents with a size greater than 3.5MB—and saving them for the first time to OneDrive, OneDrive for Business or a SharePoint document library, you may receive an error message indicating upload and/or locking problems during save.
This issue impacts the following Office versions:
Office 365 Subscribers for Windows: 16.0.7870.2013 or greater
Office 2016 one-time purchase for Windows: Version 1702 (Build 7870.2013) or greater
Office for Windows Mobile: 17.7830.1009 or greater
Office for Android: 16.0.7830.1002 or greater
We are deeply aware how important it is to resolve this issue and are actively working on releasing a fix as soon as possible. Please note that there is no reported data loss and that this issue only occurs during the initial save for file sizes greater than 3.5MB.
To avoid this issue, first create a file smaller than 3.5MB, save to the server location, and then edit to include full content.
Open any Office application and create a blank document/presentation/workbook.
Save the blank file to the desired OneDrive, OneDrive for Business, or SharePoint document library folder.
Once this file is saved, edit your file, copy and paste your content from another document saved locally, and save.
To resolve this issue, you can do one of the following:
Option 1: Edit the document from another device or in the browser. This will cause the document to be resynchronized with the original device.
Option 2: Remove the document from your document cache by following the instructions below or in the Office Upload Center Cache Settings section:
Click the Start button, then All Programs, and then Microsoft Office or Microsoft Office Starter.
Click Microsoft Office Tools.
Click Microsoft Office Upload Center.
On the right side menu click Pending Uploads and choose All Cached Files.
Locate the file, right click, and then select the Discard option to remove the file from cache.
Last updated: March 20, 2017
When using footnote references, you may experience issues with superscripts appearing as subscripts in Word 2016.
STATUS: PARTIAL FIX
For Office 2016 users who have the Click-to-Run version, this issue is fixed for subscribers in Version 1702 (Build 7870.2020) or later or for Office 2016 non-subscribers in build 16.0.7870.2020 or later. To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.
For those using volume license editions of Office 2016 who receive updates through Windows Installer technology (MSI), this issue was introduced by KB 3178674 security update released on March 14, 2016.
We are currently working on a fix in upcoming updates. We recommend not uninstalling KB 3178674 as this contains numerous improvements and contains a fix for a security vulnerability.
We apologize for this inconvenience. We are deeply aware how important it is to resolve this issue and are actively working on releasing a fix as soon as possible. We’ll update this page as soon as we get a fix released.
Last updated: February 27, 2016
When using the Undo function, Word 2016 deletes or undoes typing one character at a time instead of entire words when using a Surface Type Keyboard.
This is currently a known issue and our engineering team is working on a fix. Note that this issue does not occur when using a different type of keyboard.
An issue was included in a recent build of Office which affects customers typing Japanese, Korean or Chinese characters using IME (Input Method Editor).
In Word 2016 or Outlook 2016, builds 16.0.7369.2024 or later, when typing East Asian characters, you may notice the focus suddenly switch to a small dialog box in the upper right corner, and you can't continue editing your document or email message.
This is now fixed in build 16.0.7369.2054, released on 11/2. To get the latest updates, click File > Account > Update Options > Update Now.
Last updated: November 11, 2016
On October 4th, 2016, we released an Office 2016 Click-to-Run update, the September feature update, which included accessibility improvements for Office Form Controls. Unfortunately, these improvements introduced an issue that affects the way VBA form controls display or behave in some situations.
If you use VBA to develop custom forms, you may notice that transparent label controls are opaque when they should be transparent, or that Office stops responding when you set the Cycle property for MultiPage controls to 2-fmCycleCurrentForm.
If you use custom forms as part of your day-to-day work, you may notice that these forms no longer appear or work correctly. For example, buttons or other controls may be misaligned or overlapping in a worksheet, making it hard or impossible to use the form. In some cases, your Office app may stop responding when you attempt to open a macro-enabled file containing form controls.
This issue may affect:
Office 2016 users who have the Click-to-Run version of the September feature update installed. Office 365 subscribers will see Version 1609 (Build 7369.xxxx) and Office 2016 non-subscribers will see build 16.0.7369.xxxx.
Office Insiders on recent Slow builds, including Version 1609 (Build 7369.xxxx) and Version 1610 (Build 7466.xxxx).
Office Insiders on Fast builds 16.0.7512.1000 or 16.0.7416.1000.
Earlier versions of Office, such as Office 2013, if those versions are installed on the same PC as the offending versions of Office 2016.
This issue doesn’t affect:
Those who receive updates through Deferred Channel.
Those using volume license editions of Office 2016, such as Microsoft Office Professional Plus, who receive updates through Windows Installer technology (MSI).
Those who use Office on other platforms, including Office Online .
A fix for the VBA form issue is now available in the following builds:
Version 1609 (Build 7369.2054)
Version 1610 (Build 7466.2038)
To install the update, click File > Account > Update Options > Update Now.
When accessing the File > Options > Proofing > When correcting spelling and grammar in Word > Writing Style menu option in Word 2016, Grammar & Style is missing. (The Grammar option still exists, which you can use to flag misused words, punctuation issues, capitalization issues, and other errors that result in ungrammatical sentences.)
The original style-checking options were removed from Office 2016 due to low usage. However, we’ve recently announced the impending release of Editor, a new Office 365 feature that offers advanced proofing and editing services, including improved tools for finding and fixing style and writing issues.
If you have Version 1609 (Build 7369.2024) or later installed, you can specify style-checking rules today using a new Grammar & more option in Word and Outlook. The full set of proofing features will be available soon to Office 365 subscribers as part of the broader Editor release.
Note: To use Grammar & more, your proofing language must be set to English. Support will be added for more proofing languages in the upcoming months.
If you’re an Office 365 subscriber running Version 1610 (Build 7466.2038) or later, you can quickly add words to AutoCorrect and get to AutoCorrect Options as part of the new Editor feature. Right-click a flagged word in your document or email, and then click the arrow next to the suggestion to open a context menu with the new commands.
Need more help?
Talk to support.
Provide feedback in Office app
In Office 2016 on Windows 10, open an Office app, and click File > Feedback.
Have a feature request?
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