Last updated: October 2016
Word for Mac crashes and slow performance
Apple released macOS Sierra on 9/20. We recommend customers do not upgrade to macOS Sierra at time. This is because some customers are reporting Office 2016 for Mac applications are closing unexpectedly, or crashing, on macOS Sierra. Microsoft is working with Apple to resolve this issue.
Turning off “Auto Proxy Discovery” or “Automatic Proxy Configuration” is a possible workaround, if allowed by your organization’s network configuration. Contact your local network administrator for more information on your network settings.
We will update this content when more information is known, including a fix or additional workaround.
Customers report that Word 2016 for Mac crashes and returns the error "There is a serious disk error on file".
This issue is fixed in builds 15.26, released on 9/13, and later. Please update to the latest build by going to Help > Check for Updates from any of the Office 2016 apps.
Issues affecting Word for Mac features and add-ins
When you use the TechSmith Camtasia add-in to record a PowerPoint presentation, the Recorder crashes a few seconds into the presentation.
TechSmith has released an update to the add-in, which is now compatible with Word 2016 for Mac 64-bit version and available from http://www.screencast.com/t/hrvuweGd8b. This link takes you to a web page with a Download this media link near the top. Click that link to start the download. Once the download is complete, run the DMG file to replace your current version of Camtasia for Mac.
“Compile error in hidden module” message when using the Mendeley add-in in Word 2016 for Mac 64-bit [FIXED]
When launching Word 2016 for Mac 64-bit (version 15.25 or later) with the Mendeley add-in enabled, you receive the following error:
Mendeley has released an update to the add-in, Mendeley Desktop v1.16.3, which is now compatible with Word 2016 for Mac 64-bit version. Go to Download Mendeley Desktop for Windows to get the latest version. For more information, please visit Release Notes for Mendeley Desktop v1.16.3.
“Compile error in hidden module” error or a Create PDF button is disabled when using the Acrobat PDFMaker add-in in Word 2016 for Mac 64-bit [FIXED]
When using Acrobat PDFMaker add-in Word 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:
“Compile error in hidden module: link” error message when opening Word 2016 for Mac.
Create PDF icon is disabled or grayed out on the Acrobat tab
Adobe released the latest version of the Acrobat PDFMaker. To download the latest version, visit PDFMaker support for 64-bit Office 2016 on Mac OS for updates to the add-in.
“Word was unable to load an add-in” error when using EndNote CWYW add-in in Word 2016 for Mac 64-bit [FIXED]
When using the Word 2016 for Mac 64-bit (version 15.25 or later), you receive the following error when using the Thompson Reuters EndNote X7 Cite While You Write (CWYW) add-in:
Thompson Reuters EndNote just released the latest compatible version, EndNote X7.6 for Mac add-in. For information on how to get the add-in, go to http://endnote.com/downloads/available-updates.
“Compile error in hidden module” message when using JustSystems ATOK add-in in Office 2016 for Mac 64-bit
When using JustSystems ATOK add-in in Office 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:
Word or Excel error message: "Compile error in hidden module: 'Module1'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."
Excel error message:
"Compile error in hidden module: 'ThisWorkbook'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."
This is a known compatibility issue. For more information on this error, go to http://support.justsystems.com/faq/1032/app/servlet/qadoc?QID=056175 (Note: Link goes to JustSystems Japanese language website).
When typing in right-to-left (bi-directional languages), numbered links changes numbers to English (Arabic) in Word 2016 for Mac [WORKAROUND]
When typing a document in a bi-directional language (right-to-left) such as Hindi, Hebrew, or Persian, and then formatting the text using a numbered list, the numbers change back to English (Arabic: 1, 2, 3) from the bi-directional language.
We are currently working on a fix for this issue. In the meantime, you can do the following workarounds.
If you’re not working with mixed content (in other words, Hindi only), then choose File > Options > Advanced. Then under Show document content, next to Numeral, click Hindi.
If you are working with mixed content (both Hindi and Arabic), create a two column table. In one column, put the left-to-right Arabic numbers, and in the other column, put the right-to-left Hindi text. This solution will avoid the numbered list until the coming fix is released.
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