Fixes or workarounds for recent issues in PowerPoint for Windows
Last updated: April 2017
PowerPoint crashes and slow performance
PowerPoint crashes when inserting or playing embedded videos (or other media files, including YouTube videos) [FIXED]
Last updated: April 11, 2017
When you insert or play an embedded video (or other media file) in a presentation, PowerPoint crashes. This includes embedded YouTube videos.
To resolve this issue, install Windows KB4015438 (OS Build 14393.969).
This fix was included in the Patch Tuesday release on 4/11/17.
Issues affecting PowerPoint features and add-ins
Error “Upload pending: Server unavailable” or “Upload failed: Locked by another user” when saving files [FIXED]
Last updated: April 4, 2017
When creating large Office files—pre-saved documents with a size greater than 3.5MB—and saving them for the first time to OneDrive, OneDrive for Business or a SharePoint document library, you may receive an error message indicating upload and/or locking problems during save.
This issue impacts the following Office versions:
Office 365 Subscribers for Windows: 16.0.7870.2013 or greater
Office 2016 one-time purchase for Windows: Version 1702 (Build 7870.2013) or greater
Office for Windows Mobile: 17.7830.1009 or greater
Office for Android: 16.0.7830.1002 or greater
This issue has been fixed in builds 16.0.7870.2031 or later, which are being automatically rolled out, but you can update manually to receive the fix right away.
Open any of the Office apps, then go to File > Account, (or Office Account in Outlook) > Update Options > Update Now.
See Install Office updates for more information on how to download updates manually.
Last updated: March 29, 2017
When using PowerPoint and Access, you may observe that fly-out menus, such as ones that display when you right-click, do not close. In other cases, fly-out menus may not open. This issue impacts customers who are in Version 16.0.7766.2060.
This issue is now fixed in Version 1702 (Build 7870.2024) for Office 365 subscribers or in Version 16.0.7870.2024 for Office 2016 non-subscribers. To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.
Need more help?
Talk to support.
Provide feedback in Office app
In Office 2016 on Windows 10, open an Office app, and click File > Feedback.
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