Fixes or workarounds for recent issues in PowerPoint for Windows

Last updated: December 2017

PowerPoint crashes and slow performance

Last Updated: December 8, 2017

ISSUE

If you have Malwarebytes installed on your PC, you may experience crashes in Office applications, such as Word, Excel, or PowerPoint, after updating to the Windows 10 Fall Creators Update.

STATUS: FIXED

To fix this issue, please download and install this update provided by Malwarebytes.

Last Updated: December 6, 2017

ISSUE

PowerPoint may crash when you try to access files from OneDrive. This can happen on a Windows 7 PC.

STATUS: FIXED

This is caused by an older version of OneDrive that's no longer automatically updating. To fix this issue, download and install the latest version of OneDrive.

Issues affecting PowerPoint features and add-ins

Last updated: October 20, 2017

ISSUE

The "Run Programs" Custom Action is now disabled by default to limit security vulnerabilities.

STATUS: WORKAROUND

For the most recent workaround steps, go to "Run Programs" custom action is disabled in PowerPoint 2016.

Last updated: October 13, 2017

ISSUE

When using the trial version of Office 365, every time you open an Office file, the latest version of the application gets automatically set as the default application for Word, Excel, or PowerPoint in all versions of Windows. For example, if you have Excel 2013 installed and are also running Office 365 trial version, then the workbook will open in Excel 2016.

STATUS: WORKAROUND

We recommend using Office365 for the latest features. However, you may uninstall the trial version so that we open files with the version of Excel you installed.

Last updated: September 29, 2017

ISSUE

AutoSave is no longer available or appearing in the Office toolbar in Office 2016 Version 1707 (Build 8326.2058) or higher.

STATUS: PARTIALLY FIXED

For Excel: This issue is now fixed in Version 1708 (Build 8431.2094). To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.

For Word: We are working on a releasing the fix soon. Thanks for your patience.

Last updated: September 18, 2017

ISSUE

When using Office 2016 apps and opening, editing, or saving Word files stored in OneDrive, you may be prompted to login with the following message: "Tell us the account you want to open _vti_rpc."

Login prompt to open _vti_rpc

STATUS: FIXED

This issue is now fixed in Version 1708 (8431.2079). To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update Now.

Last updated: September 1, 2017

ISSUE

When you add metadata in the Document Properties in your Office file—either via the File > Info or in the Save As dialog—the properties are visible in Office. However, when viewing the same file in Windows File Explorer, the properties are not shown.

Adding metadata in File > Info

Office Document Properties - File > Info Panel

Adding metadata in Save As dialog

Office Document Properties - Save As Dialog

Metadata/properties not shown in File Explorer

Office Document Properties in Windows File Explorer

STATUS: IN PROGRESS

Our engineering team is actively fixing this issue. Please note that the metadata/properties persists in the document itself but won't be shown in the File Explorer. We apologize for this inconvenience. We'll post more information on this page as soon as we have the fix.

Last updated: September 27, 2017

ISSUE

When inserting an icon or a picture via Insert > Icons or Insert > Pictures, you receive the following error message:

An error occurred while importing this file. http://hubblecontent.osi.office.net/ContentSVC/Content/Download?provider=MicrosoftIcon&FileName=[icon].svg

STATUS: WORKAROUND

As a workaround you can do the following:

  1. Open Internet Explorer.

  2. Click on the Settings icon and then click Internet Options.

  3. Choose the Advanced tab and then find the Security section.

  4. Uncheck the option Do not save encrypted pages to disk.

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