Fixes or workarounds for recent issues in PowerPoint for Windows

Last updated: September 11, 2017

PowerPoint crashes and slow performance

Last updated: September 6, 2017


When opening a file in Office that contains a Common Control, you may encounter one of two errors:

  • Where a file is opened containing a Common Control that uses a tooltip, the Office application may crash.

  • Where a file is opened containing a Common Control, users may get messaging related to a missing license.

This issue impacts Office Version 1707 (Build 8326.2058) installed on either a 32-bit or 64-bit Windows OS.


A fix for this issue is currently rolling out to customers in Office Version 1707 (Build 8326.2087). To update Office, go to File > Account > Update Options >Update Now.

Last updated: June 7, 2017


After updating Office, you may experience a brief flashing window every hour, which triggers the OfficeBackgroundHandlerRegistration task to start running.


This issue is now fixed in Version 1705 (Build 8201.2075). To get the update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

Issues affecting PowerPoint features and add-ins

Last updated: September 11, 2017


When using Office 2016 apps and opening, editing, or saving Word files stored in OneDrive, you may be prompted to login with the following message: "Tell us the account you want to open _vti_rpc."

Login prompt to open _vti_rpc


This is a known issue and our engineering team is working on a fix. You may close this window in the meantime to bypass logging in. We apologize for this inconvenience and we will update this page as soon as we have a fix in place.

Last updated: September 1, 2017


When you add metadata in the Document Properties in your Office file—either via the File > Info or in the Save As dialog—the properties are visible in Office. However, when viewing the same file in Windows File Explorer, the properties are not shown.

Adding metadata in File > Info

Office Document Properties - File > Info Panel

Adding metadata in Save As dialog

Office Document Properties - Save As Dialog

Metadata/properties not shown in File Explorer

Office Document Properties in Windows File Explorer


Our engineering team is actively fixing this issue. Please note that the metadata/properties persists in the document itself but won't be shown in the File Explorer. We apologize for this inconvenience. We'll post more information on this page as soon as we have the fix.

Last updated: July 26, 2017


When inserting an icon or a picture via Insert > Icons or Insert > Pictures, you receive the following error message:

An error occurred while importing this file.[icon].svg


Our engineering team is currently investigating this issue. We will update this post as soon as we have more information. We apologize for the inconvenience.

Last updated: July 25, 2017


After updating Office, When using CreateObject(“Scriptlet.TypeLib”).GUID in Visual Basic for Applications in an Office application, you get this error: “Run-time error ‘70’ Permission denied”. To help prevent malicious code from running in Office applications this control is blocked as a security measure.


There are a couple options for working around this security change. Please reference this forum post for details.

Last updated: July 20, 2017


After updating Office, if you launch the Ribbon or the Quick Access Toolbar customization dialogs, the dialog might not show any commands available. For example, the list of “Popular Commands” or “Commands Not in the Ribbon” may be empty.


This issue is fixed in Version 1706 (Build 8229.2103) for production customers. To update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

The previous workaround for this issue for the Quick Access Toolbar (or if the fix hasn't rolled out to your Insider ring yet): type the name of the command in the Tell Me box (keyboard shortcut Alt+Q), then right-click the command and select “Add to Quick Access Toolbar”.

Need more help?

Call support

Talk to support.
If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.
If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Office 365 community forums

Ask the community
Get help from experts in our forums:
Office on Windows forum for personal, home, or university users
Office 365 community forum for business users


Provide feedback in Office app
You can send feedback directly to our Office teams:.

In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the PowerPoint UserVoice site. We’re listening.

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.