Last updated: October 2016
Excel for Mac crashes and slow performance
Apple released macOS Sierra on 9/20. We recommend customers do not upgrade to macOS Sierra at time. This is because some customers are reporting Office 2016 for Mac applications are closing unexpectedly, or crashing, on macOS Sierra. Microsoft is working with Apple to resolve this issue.
Turning off “Auto Proxy Discovery” or “Automatic Proxy Configuration” is a possible workaround, if allowed by your organization’s network configuration. Contact your local network administrator for more information on your network settings.
We will update this content when more information is known, including a fix or additional workaround.
When hiding multiple columns, Excel crashes. Customers are also seeing crashes from changing column width, hiding tabs, hiding rows, and opening sheets with hidden columns. These are all related to the same issue.
This issue has been resolved in build 15.27 (160913) and later, now available to all customers. To update Office, go to File > Account > Update Options >Update Now.
When retrieving data via Data > Get External Data > From Database from an external database that uses a 32-Bit ODBC driver, Excel 2016 for Mac 64-bit (version 15.25 or later) crashes.
This is a known compatibility issue. Please visit these articles ODBC drivers that are compatible with Excel for Mac or Excel 2016 for Mac crashes when clicking from Database and install a driver that includes 64-bit support.
Can't save a Excel 2016 for Mac or PowerPoint 2016 for Mac file from a mounted network share because the access control list (ACL) is deleted [FIXED]
Opening an existing file from a mounted network share within Office 2016 for Mac and attempting to save the file appears to delete the access control list (ACL) on the file. This leads PowerPoint and Excel files to appear to be corrupted, as they can no longer be opened until file permissions are corrected.
The fix that resolves this issue with local ACLs is now available. Please update to the latest build by going to Help > Check for Updates from any of the Office 2016 apps.
Issues affecting Excel for Mac features and add-ins
When copy/pasting a formula on the iPad, Excel is pasting just the values. The Excel Team now has a fix they are testing and preparing for hopefully the November monthly release.
In the meantime, we have a workaround that may get you up and running again right away. This issue is related to the iPad's "Speak Selection" setting. If you turn that off, the copy/paste problem will stop occurring. Once we release the fix for the issue, it will no longer matter whether Speak Selection is off or on.
To turn this setting off, go to System Settings > General > Accessibility > Speech > Speak Selection > (Off)
“Compile error in hidden module” message when using JustSystems ATOK add-in in Office 2016 for Mac 64-bit
When using JustSystems ATOK add-in in Office 2016 for Mac 64-bit (version 15.25 or later), you may experience one of the following:
Word or Excel error message: "Compile error in hidden module: 'Module1'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."
Excel error message:
"Compile error in hidden module: 'ThisWorkbook'. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application."
This is a known compatibility issue. For more information on this error, go to http://support.justsystems.com/faq/1032/app/servlet/qadoc?QID=056175 (Note: Link goes to JustSystems Japanese language website).
When you start typing, the first keystroke is not recognized. We have fixed this issue. Please update to the latest build by going to Help -> Check for Updates from any of the Office 2016 apps.
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