Fix problems connecting your Google account to the Microsoft Cloud

If you're having trouble connecting your Gmail account to Outlook or Mail for Windows 10, this might be due to your Gmail settings. Follow the steps below to change your Gmail settings and fix the issue.

Step 1: Enable IMAP

IMAP must be enabled in Gmail before you can connect your account.

  1. In a browser, go to Gmail.com.

  2. Select The Settings button > Settings.

  3. Select the Forwarding and POP/IMAP tab.

  4. Under IMAP Access, select Enable IMAP.

  5. Select Save Changes.

Step 2: Enable folders

Outlook and Mail for Windows 10 need access to your folders in Gmail. Make sure that the folders are set to show in IMAP.

  1. In a browser, go to Gmail.com.

  2. Select The Settings button > Settings.

  3. Select the Labels tab.

  4. Make sure that Show in IMAP is selected for Inbox, Sent Mail, Trash, and All Mail.

    You can also select Show in IMAP for other labels that you want to see in Outlook or Mail for Windows 10.

Step 3: Refresh Outlook or Mail for Windows 10

Once you've enabled IMAP in Gmail and set your Gmail folders to show in IMAP, refresh Outlook or Mail for Windows 10.

Note: It can take up to 15 minutes for syncing to refresh.

Outlook.com and Outlook on the web:

  • Select the refresh button in your browser's URL bar.

Outlook 2016 for Mac:

  • On the ribbon, select Organize > Sync Folder.

Mail for Windows 10:

  • Above the message list, select Sync this view .

Related Topics

Sync your Google account to the Microsoft Cloud
Changes coming to your connected Gmail accounts
Outlook email setup
Troubleshooting Outlook email setup

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