Find and Add a Distribution Group or Response Group to Your Contact List

Office Communicator 2007 R2 lets you search for groups and add groups to your Contact List. In Office Communications Server 2007 R2, there are two types of groups:

Distribution group. A distribution group provides a convenient mechanism to start communicating with multiple contacts. With Office Communicator 2007 R2, you can find and add existing distribution groups from Active Directory Domain Services (AD DS).

Response Group. A response group is a predefined group of people who have been assigned to handle incoming calls for a particular team or department. Response groups are a feature of Office Communications Server 2007 R2, and your organization must explicitly configure them for you to be able to search for these groups and add them to your Contact List. If your organization has response groups, you can search for them in the Contact List and initiate a call to them. Any agent who has been assigned to the response group can answer your call. Communicator differentiates response groups from distribution groups by displaying a presence icon and a response group icon next to the response group.

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Find and add a distribution group or response group

What happens when you add a distribution group or response group to your Contact List?

Find and add a distribution group or response group

  1. In the Search box, type the display name or e-mail address of a distribution group or response group. By default, Communicator lists all matching users and groups from AD DS.

  2. In the Search Results box, drag the group name into the Communicator Contact List. You cannot drag a distribution group or response group into an existing group.

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What happens when you add a distribution group or response group to your Contact List?

When you add a distribution group containing people in your company to your Communicator Contact List, each contact in the group is granted the Company access level by default. Contacts outside your company are granted the Public access level by default. Access levels let you control the amount and type of presence information that is available to others. For more information about access levels, see Presence FAQ - Communicator.

Note: If a distribution group in your Contact List has been removed from AD DS, you will not be able to expand the group after eight hours from the time of deletion. The distribution group, however, will still be available in the Office Communicator Search feature for up to 24 hours after its time of deletion.

When you add a response group to your Contact List, Communicator displays a presence icon and a call button next to the response group. You can click the call button and make a Communicator call to the response group.

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