Find a contact from Outlook

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Need a quick answer to a question? IM someone, right from Outlook.

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Try it!

The following procedure describes how to perform tasks on a computer running Windows. To see instructions for other devices, see Specific "how to" instructions for your device

To IM someone from Outlook on your PC
  1. Open Outlook and click on an email from someone you'd like to IM--so that the email is displayed in the reading pane.

  2. Check the person's presence indicator to see if they are available. (Their presence indicator is the colored bar on the left side of their picture.) Green means they are available.

  3. Hover over their picture to reveal the Skype for Business quick menu.

    Outlook Skype for Business Quick Menu

    (You can also hover over any person or alias in the To or Cc line to reveal the quick menu.)

  4. Click the IM icon Quick IM button to open the Skype for Business IM window.

  5. Type your message and click Enter or the Send button (which looks like a paper airplane Send IM button ).

Specific "how to" instructions for your device

The Skype for Business presence indicators and quick menu are not available with Outlook for Android.

To IM someone from your Android phone or tablet
  1. In Skype for Business for Android, type the person's name in the Search box, or click the person's name in the Recent list, or tap the Contacts icon and then tap their name in the Contacts list.

  2. Tap the IM icon. It looks like a speech bubble.

  3. Enter your message at the bottom of screen where it says Type a message....

  4. Tap the Send button (which looks like a paper airplane).

The Skype for Business presence indicators and quick menu are not available with Outlook for iOS devices.

To IM someone from your iPhone or iPad
  1. In Skype for Business for iPhone or iPad, type the person's name in the Search box, or click the person's name in the Recent list, or tap the Contacts icon and then tap their name in the Contacts list.

  2. Enter your message at the bottom of screen where it says Type a message here.

  3. Tap the Send button (which looks like a paper airplane).

The Skype for Business presence indicators and quick menu are not available with Outlook on the Windows Phone.

To IM someone from your Windows phone
  1. In Skype for Business for Windows Phone, tap the Search icon, then type the person's name in the Search box, and tap them in the results. Or tap the person's name in the Skype for Business Contacts or Recent list.

  2. Tap the IM icon. It looks like a speech bubble.

  3. Tap Tap to type, and enter your message.

  4. Tap the Send button (which looks like a paper airplane).

Skype for Business is currently not available for Mac OS X.

To IM Someone from Outlook on Office Online
  1. In Outlook on Office Online, click on a contact to show their Skype for Business quick menu.

  2. Click the IM icon to open the Skype for Business IM window.

  3. Type your message and press Enter.

Additional resources

For instructions on setting up Outlook and Skype for Business for this tutorial, see the Setup Instructions in Communicate your way.

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