Edit or void a customer payment

When you save a customer payment, it is posted to accounting records, so it cannot be deleted. If you need to make a change to a customer payment, you must edit or void it.

You cannot reverse a voided customer payment.

Edit a customer payment

When you edit a customer payment, Microsoft Office Accounting 2009 does the following:

  • Voids the customer payment. A VOID stamp appears on the form and the Received Payment List.

  • Creates a reverse posting with the same financial date, so the customer payment is financially removed from the ledger, but you have an audit trail.

  • Opens a new Customer Payment (Unapplied) form with the same unpaid invoice and credits selections as the original customer payment document.

Note: You cannot edit a customer payment that has been deposited unless you first void the deposit.

  1. On the Customers menu, point to Customer Lists, and then click Received Payments.

  2. Double-click the customer payment.

  3. On the toolbar, click Edit.

  4. Enter changes on the Customer Payment (Unapplied) form.

  5. On the toolbar, click Save and Close.

Void a customer payment

When you void a customer payment, Office Accounting 2009 does the following:

  • Voids the customer payment. A VOID stamp appears on the form and the Payments List.

  • Creates a reverse posting with the same financial date, so the customer payment is financially removed from the ledger, but you have an audit trail.

  • Restores all invoices and credits selected on the voided Customer Payment form to their original state.

  • On the Customers menu, point to Customer Lists, and then click Received Payments.

  • Right-click the customer payment that you want to void, and then click Void.

  • To confirm, click Yes.

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×