Creating a Session

There are two methods for creating sessions. It is recommended that you use the Easy Assist Launchpad to create sessions. The Launchpad allows you to create sessions directly from your computer. Alternatively, you can also create sessions by logging in to Live Meeting Manager.

You must configure the Easy Assist Launchpad before you create a session.

To configure the Easy Assist Launchpad

  1. Install the Easy Assist Launchpad on your computer according to your Administrator’s instructions.

  2. Click the Start menu, click All Programs, Microsoft Easy Assist, and then click Microsoft Easy Assist Launchpad.

  3. In the User Account dialog box, under Live Meeting Service, do one of the following:

    • In the URL text box, type the URL of your Easy Assist portal.

    • Or, in the URL text box, type the URL of your Live Meeting conference center. Then select the Use the following user name and password to access my account check box and, in the text boxes provided, type your log in information

  4. To verify your log in information, click Test Connection.

  5. Click OK.

To Join the Last Session

You can join your last created Easy Assist session using the Join Last Session option in the Easy Assist Launchpad.

  1. In the system tray right click on the Easy Assist Launchpad icon and then select Join Last Session.

To create a session using the Launchpad

  1. To create a session using the Launchpad do one of the following:

    • Double-click on the Microsoft Easy Assist icon in your start up menu to bring up the Create Session dialog box.

    • Or, click the Start menu, click All Programs, Microsoft Easy Assist, and then click Microsoft Easy Assist Launchpad.

  2. In the Case ID text box, type a description of your session.

    Note: It is recommended that you enter the trouble ticket case ID number, incident number, or ticket number as the Subject.

  3. To set Session Options, click the Session Options icon. In the Number of Participants text box, enter the maximum number of people that you expect to attend the session.

  4. When the session ends, a summary report of the session containing basic information, such as the session time and duration, attendance report, files uploaded, and so on, is sent to the e-mail address specified in the Summary e-mail address text box

  5. To allow entry to individuals who have the Case ID without requiring entry code, select Customers can join the session without an entry code. If you require an entry code, DO NOT select the check box.

  6. To save the Session Options, click OK.

  7. To create the session, click Create Session.

  8. Click Customer Invitation, to send the invitation using your e-mail program.

  9. To use Microsoft Office Live Meeting Manager to create a session

    1. Open a Web browser and type the URL for your Microsoft Office Live Meeting service.

    2. If necessary, enter your user log in and password.

    3. Click Login to Live Meeting.

    4. Under Easy Assist, click Create Session.

    5. In the Subject text box, type a description of your session.

    6. When the session ends, a summary report of the session containing basic information, such as the session time and duration, attendance report, files uploaded, and so on, is sent to the e-mail address specified in the Summary E-mail Address text box.

    7. To configure settings that ensure that the session features suit your needs, click Session Options.

    8. In the navigation pane of the Session Options dialog box, click SessionDetails.

    9. In the Session ID box, enter an ID that users need to join your session.

    10. In the Bill to Code box, enter the billing code associated with your use of the Live Meeting service within your organization.

    11. In the Number of participants box, enter the maximum number of people that you expect to attend the session.

    12. When the session ends, a summary report of the session containing basic information, such as the session time and duration, attendance report, files uploaded, and so on, is sent to the e-mail address specified in the Summary e-mail address text box.

    13. In the navigation pane of the Session Options dialog box, click Entry Control, Support Agents, and do one of the following:

      If you want Live Meeting Manager to automatically generate an entry key for your session, select the Use a system generated Entry Code button. To create your own entry key, type the key in the Use this Entry Key text box.

    14. In the navigation pane of the Session Options dialog box, click Entry Control, Customers, and do one of the following:

      If you want Live Meeting Manager to automatically generate an entry key for your session, select the Use a system generated Entry Code radio button. To create your own entry key, type the key in the Use this Entry Key text box.

      To allow entry customers who have the Case ID without requiring a Entry code, click Free Entry.

    15. To save your session options, click OK.

    16. To create your session click, Save.

    17. Or, to return to the previous page, click Cancel.

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