Create and send an instant message

You can have instant messaging (IM) conversations with one or more contacts.

What do you want to do?

Send an instant message to a single contact

Send an instant message to a multiple contacts

Receive an instant message

Invite others to a conversation

Switching between instant message conversations

Escalate an instant message to a call

Find a recent or missed conversation

End a conversation

Send an instant message to a single contact

To send an instant message, do the following:

  1. Tap Contacts, and from the Lync tab, start typing a person’s name in the search box. The results are shown below the box.

  2. When you find the contact you’re looking for, tap the person’s name, and on the Card screen, tap the IM icon, and start typing your message.

Send an instant message to a multiple contacts

To send an instant message to a distribution or contact group, do the following:

  1. Tap Contacts, and from the Lync tab in the Contacts list, tap on the icon to the right of the group name.

  2. From the Card screen, tap the IM icon, and start typing your message.

Receive an instant message

When someone sends you an instant message, an instant message alert appears at the top of the screen. Do one of the following:

  • To accept the invitation, tap the alert.

  • To ignore the invitation, tap the Close button.

Invite others to a conversation

During an IM conversation, invite someone new by doing the following:

  1. To invite someone to an instant message conversation, from the Conversation screen, tap the Actions icon, and then tap Invite Others.

  2. From the Contacts screen, select or search for the contact you would like to invite to the conversation.

Switching between instant message conversations

  • To switch between conversations, tap Chats, and from the Chats screen, tap the conversation that you want to reply to.

Escalate an instant message to a call

Escalate an IM conversation to a call by doing the following:

  • From the instant message conversation, from the Conversation screen, tap the Actions icon, and then tap Call <contact>.

Find a recent or missed conversation

When you miss a conversation, the Chats tab will show the missed conversation.

  1. To view a missed or recent conversation, tap Chats, and a list of recent and missed conversations is displayed.

  2. Tap the conversation to reply.

End a conversation

When you’re done with an IM conversation, do one of the following:

  • From the Conversation screen, tap the Actions icon, and then tap Delete Conversation.

  • Tap Chats, tap Edit, and then tap the conversation that you want to delete and tap Delete. Or, tap Select All, and then tap Delete.

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