Create DNS records at Media Temple for Office 365

Contributors: Peter Baumgartner

Check the Domains FAQ if you don't find what you're looking for.

If Media Temple is your DNS hosting provider, follow the steps in this article to verify your domain and set up DNS records for email, Skype for Business Online, and so on.

These are the main records to add. (Need more help? Get support.)

After you add these records at Media Temple, your domain will be set up to work with Office 365 services.

To learn about webhosting and DNS for websites with Office 365, see Use a public website with Office 365.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Lower the TTL value

By default, Media Temple uses a TTL of 43200 seconds (12 hours). To speed up the Office 365 verification process, we recommend setting the TTL to 3600 (1 hour). Since Media Temple does not support arbitrary TTL values, use the following procedure to lower the TTL during the interval required to verify your Office 365 DNS records. You only need to do this once, at the start of the verification process.

  1. To get started, go to your domains page at Media Temple by using this link. You'll be prompted to log in first.

    MediaTemple-BP-Configure-1-1

  2. On the SERVICES page, choose List All Domains.

    MediaTemple-BP-Configure-1-2

  3. On the Domains page, find the name of the domain that you are updating, and then choose the name of the domain that you want to edit.

    MediaTemple-BP-Configure-1-3

  4. On the Control Panel page for your domain, in the DNS & Zone Files section, choose Edit DNS Zone File.

    MediaTemple-BP-Configure-1-4

  5. On the Edit Zone page, in the Additional Zone Actions section, choose Lower TTL.

    (You may have to scroll down.)

    MediaTemple-BP-Configure-1-6

  6. Choose OK.

    MediaTemple-BP-Configure-1-7

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Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note:  This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

  1. To get started, go to your domains page at Media Temple by using this link. You'll be prompted to log in first.

    MediaTemple-BP-Configure-1-1

  2. On the SERVICES page, choose List All Domains.

    MediaTemple-BP-Configure-1-2

  3. On the Domains page, find the name of the domain that you are updating, and then choose the name of the domain that you want to edit.

    MediaTemple-BP-Configure-1-3

  4. On the Control Panel page for your domain, in the DNS & Zone Files section, choose Edit DNS Zone File.

    MediaTemple-BP-Configure-1-4

  5. On the Edit Zone page, in the Zone Records section, choose + Add Row.

    MediaTemple-BP-Configure-1-5

  6. In the Add a custom DNS record section, in the boxes for the new record, type or copy and paste the values from the following table.

    (You may have to scroll down.)

    (Select the Type value from the drop-down list.)

    Name

    TTL

    Type

    Data

    (Leave this field empty.)

    (This value cannot be changed.)

    TXT

    MS=msXXXXXXXX

    Note: This is an example. Use your specific Destination or Points to Address value here, from the table in Office 365.
    How do I find this?

    MediaTemple-BP-Verify-1-1

  7. Change Save Changes.

    MediaTemple-BP-Verify-1-2

  8. Choose OK.

    MediaTemple-BP-Configure-1-8

  9. Wait a few minutes before you continue, so that the record you just created can update across the Internet.

Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the Domains page.

  2. On the Domains page, choose the domain that you are verifying.

    O365-BP-Verify-1-2

  3. On the Setup page, choose Start setup.

    O365-BP-Verify-1-3

  4. On the Verify domain page, choose Verify.

    O365-BP-Verify-1-4

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Add an MX record so email for your domain will come to Office 365

  1. To get started, go to your domains page at Media Temple by using this link. You'll be prompted to log in first.

    MediaTemple-BP-Configure-1-1

  2. On the SERVICES page, choose List All Domains.

    MediaTemple-BP-Configure-1-2

  3. On the Domains page, find the name of the domain that you are updating, and then choose the name of the domain that you want to edit.

    MediaTemple-BP-Configure-1-3

  4. On the Control Panel page for your domain, in the DNS & Zone Files section, choose Edit DNS Zone File.

    MediaTemple-BP-Configure-1-4

  5. On the Edit Zone page, in the Zone Records section, choose + Add Row.

    MediaTemple-BP-Configure-1-5

  6. In the boxes for the new record, type or copy and paste the following values from the following table.

    (Select the Type value from the drop-down list.)

    Name

    TTL

    Type

    Data

    (Leave this field empty.)

    (This value cannot be changed.)

    MX

    10 <domain-key>.mail.protection.outlook.com.

    The 10 is the MX priority value. Add it to the beginning of the MX value, separated from the remainder of the value by a space.

    This value MUST end with a period (.)

    Note: Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    MediaTemple-BP-Configure-2-1

  7. Choose Save Changes.

    MediaTemple-BP-Configure-2-2

  8. Choose OK.

    MediaTemple-BP-Configure-1-8

  9. If there are any other MX records in the MX records section, delete them by selecting the Delete icon for each one.

    Important: Delete all other MX records except for the one that you created in this procedure.

    MediaTemple-BP-Configure-2-3

  10. Choose Save Changes.

    MediaTemple-BP-Configure-2-4

  11. Choose OK.

    MediaTemple-BP-Configure-1-8

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Add the four CNAME records that are required for Office 365

  1. To get started, go to your domains page at Media Temple by using this link. You'll be prompted to log in first.

    MediaTemple-BP-Configure-1-1

  2. On the SERVICES page, choose List All Domains.

    MediaTemple-BP-Configure-1-2

  3. On the Domains page, find the name of the domain that you are updating, and then choose the name of the domain that you want to edit.

    MediaTemple-BP-Configure-1-3

  4. On the Control Panel page for your domain, in the DNS & Zone Files section, choose Edit DNS Zone File.

    MediaTemple-BP-Configure-1-4

  5. On the Edit Zone page, in the Zone Records section, choose + Add Row.

    MediaTemple-BP-Configure-1-5

  6. Add the first of the four CNAME records.

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Type value from the drop-down list.)

    Name

    TTL

    Type

    Data

    autodiscover

    (This value cannot be changed.)

    CNAME

    autodiscover.outlook.com.

    This value MUST end with a period (.)

    sip

    (This value cannot be changed.)

    CNAME

    sipdir.online.lync.com.

    This value MUST end with a period (.)

    lyncdiscover

    (This value cannot be changed.)

    CNAME

    webdir.online.lync.com.

    This value MUST end with a period (.)

    msoid

    (This value cannot be changed.)

    CNAME

    clientconfig.microsoftonline-p.net.

    This value MUST end with a period (.)

    MediaTemple-BP-Configure-3-1

  7. Choose Save Changes.

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  8. Choose OK.

    MediaTemple-BP-Configure-1-8

  9. Add each of the other three CNAME records.

    In the Zone Records section, choose + Add Row, create a record using the values from the next row in the table, and then again choose Save Changes and OK to complete that record.

    Repeat this process until you have created all four CNAME records.

  10. Important: 

    • If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    • (If you do not have MDM, you can skip this step.)

    Name

    TTL

    Type

    Data

    enterpriseregistration

    (This value cannot be changed.)

    CNAME

    enterpriseregistration.windows.net

    This value MUST end with a period (.)

    enterpriseenrollment

    (This value cannot be changed.)

    CNAME

    enterpriseenrollment.manage.microsoft.com

    This value MUST end with a period (.)

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Add a TXT record for SPF to help prevent email spam

Important: You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Office 365. Instead, add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

  1. To get started, go to your domains page at Media Temple by using this link. You'll be prompted to log in first.

    MediaTemple-BP-Configure-1-1

  2. On the SERVICES page, choose List All Domains.

    MediaTemple-BP-Configure-1-2

  3. On the Domains page, find the name of the domain that you are updating, and then choose the name of the domain that you want to edit.

    MediaTemple-BP-Configure-1-3

  4. On the Control Panel page for your domain, in the DNS & Zone Files section, choose Edit DNS Zone File.

    MediaTemple-BP-Configure-1-4

  5. On the Edit Zone page, in the Zone Records section, choose + Add Row.

    MediaTemple-BP-Configure-1-5

  6. In the boxes for the new record, type or copy and paste the values from the following table.

    (Select the Type value from the drop-down list.)

    Host

    TTL

    Type

    Data

    (Leave this field empty.)

    (This value cannot be changed.)

    TXT

    v=spf1 include:spf.protection.outlook.com -all

    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.

    MediaTemple-BP-Configure-4-1

  7. Choose Save Changes.

    MediaTemple-BP-Configure-4-2

  8. Choose OK.

    MediaTemple-BP-Configure-1-8

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Add the two SRV records that are required for Office 365

  1. To get started, go to your domains page at Media Temple by using this link. You'll be prompted to log in first.

    MediaTemple-BP-Configure-1-1

  2. On the SERVICES page, choose List All Domains.

    MediaTemple-BP-Configure-1-2

  3. On the Domains page, find the name of the domain that you are updating, and then choose the name of the domain that you want to edit.

    MediaTemple-BP-Configure-1-3

  4. On the Control Panel page for your domain, in the DNS & Zone Files section, choose Edit DNS Zone File.

    MediaTemple-BP-Configure-1-4

  5. On the Edit Zone page, in the Zone Records section, choose + Add Row.

    MediaTemple-BP-Configure-1-5

  6. Add the first of the two SRV records.

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    (Select the Type value from the drop-down list.)

    Name

    TTL

    Type

    Data

    _sip._tls

    (This value cannot be changed.)

    SRV

    100 1 443 sipdir.online.lync.com.

    This value MUST end with a period (.)

    _sipfederationtls._tcp

    (This value cannot be changed.)

    SRV

    100 1 5061 sipfed.online.lync.com.

    This value MUST end with a period (.)

    MediaTemple-BP-Configure-5-1

  7. Choose Save Changes.

    MediaTemple-BP-Configure-5-2

  8. Choose OK.

    MediaTemple-BP-Configure-1-8

  9. Add the other SRV record.

    In the Zone Records section, choose +Add Row, create a record using the values from the next row in the table, and then again choose Save Changes and OK to complete the second record.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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