Create DNS records at Aabaco Small Business for Office 365

Caution: We recommend that you choose to have Office 365 manage your domain's DNS records. Or you could switch your domain to a different DNS host. If you continue to manage your DNS records at Aabaco Small Business, there are significant service limitations with Office 365:

  • The Aabaco Small Business website doesn’t support user-managed SRV records or TXT records, which means that several Skype for Business Online, Exchange Online, and Outlook Web App features won’t work.

If you choose to add the Office 365 DNS records for your domain at Aabaco Small Business despite the service limitations, follow the steps in this article to set up your DNS records for email, Skype for Business Online, and so on.

These are the main records to add. (Need more help? Get support.)

To learn about webhosting and DNS for websites with Office 365, see Use a public website with Office 365.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for verification

Before you use your domain with Office 365, we have to make sure that you own it. Your ability to log in to your account at your domain registrar and create the DNS record proves to Office 365 that you own the domain.

Note:  This record is used only to verify that you own your domain; it doesn’t affect anything else. You can delete it later, if you like.

  1. Important: Before you begin this procedure, make sure that you are logged out of any other Aabaco accounts that you may have.

    To get started, go to your domains page at Aabaco Small Business by using this link. You'll be prompted to sign in first.

    Aabaco-BP-Configure-1-1

  2. On the My Services page, in the section for the domain you're working with, choose Domain(s).

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  3. On the Domain Control Panel page, choose Manage Advanced DNS Settings.

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  4. On the Advanced DNS Settings page, in the TXT Records section, choose Manage TXT Records.

    (You may need to scroll down.)

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  5. In the Text Records section, in the Text column, choose click here.

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  6. In the boxes for the new record, type or copy and paste the values from the following table.

    Enter Hostname:

    Enter Text:

    (Leave this field empty.)

    MS=msXXXXXXXX

    Note: You must use the admin center to get this value. How do I find this?

    Aabaco-BP-Verify-1-3

  7. Choose Add.

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Now that you've added the record at your domain registrar's site, you'll go back to Office 365 and request Office 365 to look for the record.

When Office 365 finds the correct TXT record, your domain is verified.

  1. Go to the Domains page.

  2. On the Manage domains page, select the domain that you are verifying and then, in the Action column for that domain, choose Start setup.

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  3. On the Add this TXT record to show you own domain_name page, choose Okay, I've added the record.

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  4. Choose Next.

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Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Add an MX record so email for your domain will come to Office 365

  1. Important: Before you begin this procedure, make sure that you are logged out of any other Aabaco accounts that you may have.

    To get started, go to your domains page at Aabaco Small Business by using this link. You'll be prompted to sign in first.

    Aabaco-BP-Configure-1-1

  2. On the My Services page, in the section for the domain you're working with, choose Domain(s).

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  3. On the Domain Control Panel page, choose Manage Advanced DNS Settings.

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  4. On the Advanced DNS Settings page, in the MX Records section, choose Change MX Records.

    (You may need to scroll down.)

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  5. On the Domain Control Panel page, in the boxes for the new record, type or copy and paste the following values.

    Mailserver Hostname

    Priority

    <domain-key>.mail.protection.outlook.com

    Note: Get your <domain-key> from your Office 365 portal account.
    How do I find this?

    10

    For more information about priority, see What is MX priority?

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  6. Choose Submit.

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  7. Delete any other MX records that are listed (including the one that you created for verification in the first section of this article) by selecting each record and then pressing the Delete key on your keyboard.

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  8. Choose Submit.

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Add the four CNAME records that are required for Office 365

  1. Important: Before you begin this procedure, make sure that you are logged out of any other Aabaco accounts that you may have.

    To get started, go to your domains page at Aabaco Small Business by using this link. You'll be prompted to sign in first.

    Aabaco-BP-Configure-1-1

  2. On the My Services page, in the section for the domain you're working with, choose Domain(s).

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  3. On the Domain Control Panel page, choose Manage Advanced DNS Settings.

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  4. On the Advanced DNS Settings page, in the A and CNAME Records section, choose Add Record.

    (You may need to scroll down.)

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  5. On the Domain Control Panel page, add the first of the four CNAME records:

    In the boxes for the new record, type or copy and paste the values from the first row of the following table.

    Important: You do not need to specify the record type in this case, because Aabaco Small Business will automatically recognize the type as CNAME by the values entered in the Source and Destination fields.

    Source

    Destination

    autodiscover

    autodiscover.outlook.com

    sip

    sipdir.online.lync.com

    lyncdiscover

    webdir.online.lync.com

    msoid

    clientconfig.microsoftonline-p.net

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  6. Choose Submit.

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  7. Double-check your entry, and then choose Submit again.

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  8. Add each of the other three CNAME records.

    On the Advanced DNS Settings page, choose Add Record again, create a record using the values from the next row in the table, and then again choose Submit twice to complete that record.

    Repeat this process until you have created all four CNAME records.

  9. Important: If you have Mobile Device Management (MDM) for Office 365, then you must create two additional CNAME records. Follow the procedure that you used for the other four CNAME records, but supply the values from the following table.

    (If you do not have MDM, you can skip this step.)

    Source

    Destination

    enterpriseregistration

    enterpriseregistration.windows.net

    enterpriseenrollment

    enterpriseenrollment.manage.microsoft.com

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Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

Add a TXT record for SPF to help prevent email spam

Important: You cannot have more than one TXT record for SPF for a domain. If your domain has more than one SPF record, you'll get email errors, as well as delivery and spam classification issues. If you already have an SPF record for your domain, don't create a new one for Office 365. Instead, add the required Office 365 values to the current record so that you have a single SPF record that includes both sets of values. Need examples? Check out these details and sample SPF records. To validate your SPF record, you can use one of these SPF validation tools.

  1. Important: Before you begin this procedure, make sure that you are logged out of any other Aabaco accounts that you may have.

    To get started, go to your domains page at Aabaco Small Business by using this link. You'll be prompted to sign in first.

    Aabaco-BP-Configure-1-1

  2. On the My Services page, in the section for the domain you're working with, choose Domain(s).

    Aabaco-BP-Configure-1-2

  3. On the Domain Control Panel page, choose Manage Advanced DNS Settings.

    Aabaco-BP-Configure-1-3

  4. On the Advanced DNS Settings page, in the TXT Records section, choose Manage TXT Records.

    (You may need to scroll down.)

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  5. In the Text Records section, choose Add.

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  6. In the boxes for the new record, type or copy and paste the values from the following table.

    Enter Hostname:

    Enter Text:

    (Leave this field empty.)

    v=spf1 include:spf.protection.outlook.com -all

    Note: We recommend copying and pasting this entry, so that all of the spacing stays correct.

    Aabaco-BP-Configure-4-3

  7. Choose Add.

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Add the two SRV records that are required for Office 365

Caution: The Aabaco Small Business website doesn’t support user-managed SRV records, which means that several Skype for Business Online features won’t work. Get more information on these significant service limitations.

Important: There is no known Aabaco-sanctioned SRV record workaround at this time.

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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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