Configuration information for my Business Contact Manager database cannot be found

Symptoms

When you are trying to view or change the offline settings for your Business Contact Manager database, you may receive the following message:

Business Contact Manager cannot load the necessary configuration file. Drop the offline database, or click Disable and Enable Offline again. For more information, click Help.

Cause

There are issues with your configuration file.

Resolution

Try the following procedures to help resolve this issue.

Restore the database from your backup file

Note: In order to restore a database, you must be the database owner, and you must have already created a backup file copy of the database. For more information on how to back up a database, see Back up Business Contact Manager data.

  1. On the Business Contact Manager menu, point to Database Tools, and then click Manage Database.

  2. In the Manage Database dialog box, click Restore Database.

  3. Click Restart.

If you have not backed up your local database, you must drop the database connection to the shared database and recreate the connection.

Drop the database and restore the connection

  1. On the Business Contact Manager menu, point to Offline, and then click Drop Offline Database.

  2. In the Drop Offline Database dialog box, select Export and preserve your local data before dropping the offline database. Your local copy of the database, including any data you created or saved since the last time you synchronized with the shared database, is saved in a file on your computer. If you are sure that you will no longer need this data, clear this check box.

    Important: When you have dropped your offline database, you cannot access any new data you created or saved since the last time you synchronized with the shared database, unless you export and preserve the data.

  3. On the Business Contact Manager menu, point to Database Tools, and then click Create or Select a Database.

  4. In the Create or Select a Database dialog box, select Select a Database.

  5. Type the name of the remote computer on which the shared database is located, and then click Connect.

  6. Select the name of the shared database, and then click Next.

The new offline database will not contain any of the changes made since the last time you synchronized with the shared database.

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