Commands are missing from the Ribbon Customization and Quick Access Toolbar Customization dialogs in Office 365

Important: This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see Fixes or workarounds for recent Office issues.

Last updated: July 20, 2017


After updating Office, if you launch the Ribbon or the Quick Access Toolbar customization dialogs, the dialog might not show any commands available. For example, the list of “Popular Commands” or “Commands Not in the Ribbon” may be empty.


This issue is fixed in Version 1706 (Build 8229.2103) for production customers. To update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

The previous workaround for this issue for the Quick Access Toolbar (or if the fix hasn't rolled out to your Insider ring yet): type the name of the command in the Tell Me box (keyboard shortcut Alt+Q), then right-click the command and select “Add to Quick Access Toolbar”.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Excel UserVoice site. We’re listening.

See Also

Fixes or workarounds for recent issues in Excel for PC

Expand your skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.