Office Support / Office 365 Admin / Billing

Change your payment method for Office 365 for business

Click to find help for Office 365 Home, Office 365 Personal, or Office 365 University This article is for Office 365 for business

When you buy Office 365, you choose either to pay by credit card or pay by invoice. You can switch between these payment methods at any time during your subscription, or change how often you make payments.

Note   After you switch methods, your users will continue to have the same license assignments as before.

Change from invoice to credit card

  1. Sign in to Office 365 as an admin. Learn how to sign in.

  2. Choose the app launcher icon App launcher button in the upper-left and then choose Admin.

  3. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  4. Choose the subscription you want to change, and then choose Change payment details.

    Subscription detail with Change payment details highlighted.

  5. On the Change payment details page, choose Change your payment method.

    Change payment details page, with Change payment method link highlighted.

    Note   To complete this change, we'll walk you through purchasing a new subscription. You won't lose any data or pay anything extra (unless you choose to add more users), and we'll switch all of your users to the new subscription.

  6. On the How does this look? page, verify your subscription and number of users licenses and then choose Next.

  7. On the How do you want to pay? page, in the Payment type list, select New credit card.

    Select New Credit Card from the Payment Method box.

  8. Fill out the rest of the credit card information, and then choose Place order.

When you return to the Subscriptions page, you will see the old subscription marked Disabled and the new one marked Active.

Change from credit card to invoice

This process is probably not as easy as you’d like. It's not automated, but it can be done by calling support and buying a replacement subscription.

Note    If your Office 365 subscription costs under a certain amount (which varies by service location), you won't be able to pay by invoice. A credit check might be required for larger invoice payments.

  1. Call Office 365 support.

  2. Ask the support agent to put your subscription in a “canceled — reduced functionality” or “expired” state. Don’t worry — your users can still use Office 365 during this time.

  3. While on the phone, purchase a new subscription.

    Note   You aren't paying more for the subscription. You just need to jump through some hoops to make this change.

  4. During checkout, choose to pay by invoice.

Change payment frequency

If you want to change your payment frequency, either from annual to monthly or monthly to annual, you'll also need to call Office 365 support.

If you chose the credit card payment method, make sure you keep your credit card information up-to-date.

See Also

Billing in Office 365 for business – Admin Help

Contact Office 365 for business support

Applies To: Office 365 End User, Office 365 Admin, Office 365 Small Business Admin



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