Change the emergency address for a user

When you are setting up PSTN calling, you will need to assign an emergency address to each phone number or user. In European countries, the emergency address is associated to the phone number when it is you get it from Office 365 or when you transfer a phone number over to Office 365. In the US, the emergency address is associated to the phone number when it is assigned to the user. The emergency address can be changed if the user it is assigned to moves to a new location. For more about emergency addresses and locations, see What are emergency locations, addresses and call routing? for details.

Want to know how to get PSTN Calling and how much it costs, see Skype for Business add-on licensing.

Change the emergency address for a user

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > then click Voice users.

    IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Skype for Business Cloud PBX add-on license, or one Skype for Business PSTN Conferencing add-on license.

  4. On the Voice users page, locate and select the user you want to change the emergency address for.

  5. In the Action pane, under Emergency location, click Change.

  6. On the Assign number page, click Change location.

  7. Under Change emergency address to put the name of the city in the Find City box and click Search.

    Important: You can only change an emergency address that has already been validated. To change an emergency address that hasn't been validated, delete it and recreate another emergency address.

  8. Select the emergency address from the list, click Save.

See Also

Add or remove an emergency address for your organization

Add, change or remove an emergency location for your organization

Emergency calling terms and conditions

Skype for Business Online PSTN services use terms

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