Call forward and simultaneously ring

You can set up call forwarding and simultaneously ring so calls don’t get missed. You forward incoming calls by setting up forwarding rules. Call forwarding options are available only if your organization is configured to support them. If you’re not sure about which Skype for Business (Lync) features are enabled, contact your organization’s technical support team.

If call forwarding options are enabled, you can forward calls to another number or to another contact. Call forwarding is especially useful if you’re traveling or working from home, because calls can be forwarded to your current location. If you’re out of the office, calls can be automatically forwarded to a coworker.

The simultaneously ring option is handy for people on the go. When you get a call it rings on two phone numbers at the same time. You can set your incoming calls to simultaneously ring your phone and another number or contact in case you’re busy or momentarily unavailable.

Forward call to voice mail or another number

The Call Forwarding option is typically used to forward calls to voice mail or to a number other than your mobile number. When you set call forwarding settings in Skype for Business (Lync), all incoming calls are automatically forwarded to the destination you choose.

To set call forwarding, do the following:

  1. From the My Info screen, tap Simultaneously Ring or Call Forwarding.

  2. On the Call Forwarding screen, tap Forward Calls, and then select one of the following:

    • Tap voicemail to have the call sent to your voice mail where you can retrieve it later.

    • Tap and select a number you’ve added before, such as your mobile phone.

    • Click New Number and type in a new phone number.

    • Tap New Contact, and then search a contact in the dialog box that’s displayed.

  3. Under Apply settings during these hours select when this setting should apply.

  4. Tap Done to save your changes.

Stop call forwarding

To stop call forwarding, do the following:

  1. From the My Info screen tap Simultaneously Ring or Call Forwarding.

  2. On the Call Forwarding screen, tap Do not Forward calls.

  3. Under Apply settings during these hours select when this setting should apply.

  4. Tap Done to save your changes.

Set up simultaneously ring

Unlike call forwarding where your work phone doesn’t ring, you can set your incoming calls to simultaneously ring your phone and another number or contact. This setting can help ensure that callers don’t get the busy signal and their calls don’t get missed. At the same time, they won’t be aware that their call was forwarded.

  1. From the My Info screen tap Simultaneously Ring or Call Forwarding.

  2. On the Call Forwarding screen, tap Simultaneously Ring, and select the following:

    • Tap New Number and type in a new phone number.

    • Tap and select a number you’ve added before, such as your mobile phone.

  3. Under Apply settings during these hours select when this setting should apply.

  4. Tap Done to save your changes.

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