Call-Forwarding Settings for Enterprise Voice

This section describes the call-forwarding settings in Office Communicator 2007 R2.

Note:  Call forwarding and voice mail features are available only if your organization is configured to support them. If you are not sure about which Office Communicator 2007 R2 features are enabled, contact your system administrator.

Note:   If you forward a call to a contact who is running Office Communicator 2005, the contact who is receiving the forwarded call will see your contact name in the call roster, rather than the name of the caller.

To configure call forwarding in Communicator 2007 R2, use the Call-Forwarding Settings dialog box.

To open the Call-Forwarding Settings dialog box

  • In the upper right corner of the Office Communicator main window, click the Call-Forwarding button, and then click Call-Forwarding Settings.

Enterprise Voice call-forwarding features are as follows:

Do the following when I get calls

Use the Do the following when I get calls drop-down list to select who should be rung when you receive an incoming call. If you want your calls to ring other contacts or phone numbers, select the appropriate option and configure your settings as described below.

  • Ring me. Only you will be rung when you receive an incoming call. If you choose this option, you can set up additional numbers that will ring at the same time that your default phone number rings. For example, if you're traveling or out of the office during part of your work day, you can set up your calls to ring both your work phone and your mobile phone.

    To configure the Ring me option

    1. In the Do the following when I get calls drop-down list, select Ring me.

    2. If you want your incoming calls to simultaneously ring your primary number and another number, under Choose an additional number to ring, click the option button next to the number you want to simultaneously ring. If the number is not listed, add the phone number by doing the following:

      1. Click Add.

      2. Click Phone Number.

      3. In the My Phone Numbers dialog box, click the type of phone number you want to add, or click New Phone.

      4. In the Edit Phone Number dialog box, type the new phone number. (See Edit Phone Number for sample phone number formats.)

  • Ring me and my team-call group. Incoming calls will ring you and your team-call group, which is a group of contacts that you specify who can pick up your incoming calls. You can set a delay so that incoming calls will ring you first, and then ring the members of your team-call group after a specified number of seconds.

    To configure the Ring me and my team-call group option

    1. In the Do the following when I get calls drop-down list, select Ring me and my team-call group.

    2. Under Add team-call group members to answer calls on your behalf, click Add.

    3. Click Contact, and then select a contact from the Add Contact(s) list, or type a person's name or e-mail address in the Search box.

    4. Click OK.

    5. To set a delay before ringing a contact, in the Team-Call Group section, click the contact, and then click the Delay button (or, next to the contact, click the icon in the Delay column). In the Set Ring Delay dialog box, enter the number of seconds that should elapse before the contact is rung, and then click OK.

  • Forward to my voice mail, a number, or a contact. Your incoming calls will bypass you and go directly to your voice mail or to the phone number or contact you specify.

    To configure the Forward to my voice mail, a number, or a contact option

    1. In the Do the following when I get calls drop-down list, select Forward to my voice mail, a number, or a contact.

    2. Under Forward my calls to one of the following, select the option button next to the phone number or contact. If the phone number or contact is not listed, do one of the following:

      1. To add a phone number, click Add, and then click Phone Number. In the My Phone Numbers dialog box, click New Phone. In the Edit Phone Number dialog box, type the new phone number. (See Edit Phone Number for sample phone number formats.) Click OK.

      2. To add a contact, click Add, and then click Contact. Select a contact from the Add Contact(s) list, or type a person's name or e-mail address in the Search box. Click OK.

  • Ring me and my delegates. If you have assistants who will be using Office Communications Server 2007 R2 Attendant to manage your calls, select this option if you want your incoming calls to ring you and the delegates that you specify.

    To configure the Ring me and my delegates option

    1. In the Do the following when I get calls drop-down list, select Ring me and my delegates.

    2. Under Choose delegates to answer and make calls on your behalf, click Add.

    3. Click Contact, and then select a contact from the Add Contact(s) list, or type a person's name or e-mail address in the Search box.

    4. Click OK.

      Note: You can use the check box in the Ring column to designate whether the delegates in your list can answer and make calls on your behalf. You can also remove a delegate from the list by clicking a name and then clicking Delete.

  • Ring my delegates only. If you have assistants who will be using Office Communications Server 2007 R2 Attendant to manage your calls, select this option if you want your incoming calls to bypass you and ring the delegates you specify.

    To configure the Ring my delegates only option

    1. In the Do the following when I get calls drop-down list, select Ring my delegates only.

    2. Under Choose delegates to answer and make calls on your behalf, click Add.

    3. Click Contact, and then select a contact from the Add Contact(s) list, or type a person's name or e-mail address in the Search box.

    4. Click OK.

    5. Select the check box in the Ring column next to the delegate or delegates to whom you want your calls forwarded.

      Note: You can also remove a delegate from the list by clicking a name and then clicking Delete.

Summary of Current Settings

This text area summarizes how your calls will be handled based on the call-forwarding settings that you have currently specified. To adjust the settings, select a new option in the Do the following when I get calls drop-down list.

Note: You can edit a phone number in the Ring list by clicking the number (or by clicking the options button next to the phone number, and then clicking Edit). In the My Phone Numbers dialog box, click a phone number type. In the Edit Phone Number dialog box, edit the phone number. (See Edit Phone Number for sample phone number formats.) Click OK.

Send unanswered calls to the following

You can use the Redirect unanswered calls to option to redirect a call after it has not been answered at the primary work number or the additional phone number or contact.

To set Redirect unanswered calls to options

  • Click the drop-down list next to Redirect unanswered calls to, and then do one of the following:

    • Click Voice Mail to redirect unanswered calls to your voice mail.

    • Click an existing number in the drop-down list. Available numbers are based on phone numbers that are configured in the Phones tab of the Options dialog box or new numbers specified as part of configuring Call-Forwarding Settings.

    • Click New number and then click Configure to the right of the drop-down list. Enter a phone number in the Phone number box and then click OK.

    • Click Contact, and then select a contact from the Contact List or type a person's name or e-mail address in the Search box.

Ring for this many seconds before redirecting

Use the Ring for this many seconds before redirecting option to set the amount of time that should elapse before an unanswered call is redirected to your voice mail, another number, or another contact.

Only apply these settings during my working hours specified in Outlook

Select the Only apply these settings during my working hours specified in Outlook check box to apply call-forwarding settings during the work hours specified in your Outlook Work Calendar. Before you select this check box, be sure to view your Outlook Work Calendar. This option can be especially useful, for example, if you want to receive calls at home during work hours, but do not want to be interrupted with business calls at home during non-working hours. For more information, see Only apply these settings during my working hours specified in Outlook.

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