Add records at MyDomain to set up your SharePoint Online Public Website

Note: The SharePoint Online Public Website information in this article applies only if your organization purchased Office 365 prior to March 9, 2015. If you purchased Office 365 after March 9, 2015, use an Office 365 website hosting partner.

Before you rename the site to use your custom domain name, make sure you've finished designing the website (in Office 365) and that you're ready for everyone to see it. Then when you're ready to use your custom domain for the address, you create (at the DNS host for your domain) a CNAME record to point to your customized website.

Ready to create that CNAME record at MyDomain? Follow the steps in this article. (Need more help? Get support.)

Add the CNAME record to use your custom domain

First, review one of the two following linked articles (depending on the Office 365 subscription you have) for an overview of the process.

Then, when you’re ready to create the required CNAME record, use the steps in the following table.



Add a CNAME record.

  1. On the MyDomain website, open the DNS section for your domain.

    To find the DNS section for your domain, see Find your DNS records at MyDomain.

  2. In the Modify drop-down list, choose CNAME Alias Record.

  3. Add the required information in the empty record:

    • Host: Use www.

    • Points to: Use where name is the name of your custom domain; for example,

  4. Choose Add.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Set up redirection so that people can get to your public website if they don’t type www

You probably want people to be able to get to your public website without including www in the address. To do this, use the steps in the following table to set up redirection at MyDomain. This maps the root domain name (for example, to the full domain name (for example,

For more information about redirection, see Make sure people can get to your Office 365 public website if they don’t type www.


What you’ll see

Select the domain.

  1. On the MyDomain DomainCentral page, find the name of the domain that you’re redirecting.

    To find the DomainCentral page, see Find your DNS records at MyDomain.

  2. Select the check box next to the domain name, and then choose + to the left of the domain name.

Set up redirection.

  1. In the Domain Settings area under the domain, choose Pointers.

  2. In the drop-down list, choose URL and then, if Standard isn't selected by default, select it.

  3. In the empty field, enter your fully qualified domain name; for example,

  4. Choose Save.

Changes may take a few minutes, or up to an hour, to update across the Internet.

Netfirms, on the DomainCentral page choose URL from the dropdown list

Find your DNS records at the MyDomain website

If you need help finding the place where you work with DNS records at MyDomain, follow the steps below.


What you’ll see

  1. In your browser, go to your domains at MyDomain and sign in.

  2. In the DOMAIN section, choose DomainCentral.

  3. On the DomainCentral page, choose the name for the name that you are changing.

  4. Choose DNS.

    The DNS section for your domain opens.



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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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