Add records at GoDaddy to set up your SharePoint Online Public Website

Note: The SharePoint Online Public Website information in this article applies only if your organization purchased Office 365 prior to March 9, 2015. If you purchased Office 365 after March 9, 2015, use an Office 365 website hosting partner.

Before you rename the site to use your custom domain name, make sure you've finished designing the website (in Office 365) and that you're ready for everyone to see it. Then when you're ready to use your custom domain for the address, you create (at the DNS host for your domain) a CNAME record to point to your customized website.

Ready to create that CNAME record at GoDaddy? Follow the steps in this article. (Need more help? Get support.)

Add the CNAME record to use your custom domain

First, review one of the two following linked articles (depending on the Office 365 subscription you have) for an overview of the process.

Then, when you’re ready to create the required CNAME record, use the steps in the following table.



Add a CNAME record.

  1. In the Zone File section of the domain details page at GoDaddy, choose Add Record.

    To find the Zone File section, see Find your DNS records at the GoDaddy website.

  2. In the GoDaddy Add Zone Record dialog box, make sure that the fields are set to precisely the following values:

    • Record type: CNAME (Alias)

    • Host: Use the name of your custom domain; for example,

    • Points to: Type where name is the name of your custom domain without the www; for example,

    • TTL: 1 hour

  3. Choose Finish and then, in the confirmation dialog box, choose OK.

Note:  Typically it takes about 15 minutes for DNS changes to take effect. However, it can occasionally take longer for a change you've made to update across the Internet's DNS system. If you’re having trouble with mail flow or other issues after adding DNS records, see Troubleshoot issues after changing your domain name or DNS records.

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Set up redirection so that people can get to your public website if they don’t type www

You probably want people to be able to get to your public website without including www in the address. To do this, use the steps in the following table to set up redirection at GoDaddy. This maps the root domain name (for example, to the full domain name (for example,

For more information about redirection, see Make sure people can get to your Office 365 public website if they don’t type www.


What you’ll see

Select the domain.

  1. On the GoDaddy website, on the domain details page for the domain for which you want to set up redirection, choose the Settings tab.

    To find the domain details page, see Find your DNS records at the GoDaddy website.

Set up redirection.

  1. In the Domain Settings section, scroll to the Forwarding row, and then choose Manage.

  2. In the Forwarding and Masking dialog box, choose Add Forwarding.

  3. In the http:// text box, type or paste your fully qualified URL; for example,

  4. Choose Add and then, in the confirmation dialog box, choose OK.

Changes may take a few minutes, or up to an hour, to update across the Internet.




Find your DNS records at the GoDaddy website

If you need help finding the place where you work with DNS records at GoDaddy, follow the steps below.


What you’ll see

  1. In your browser, go to your domains at GoDaddy and sign in.

  2. On the Domains page, choose the name of the domain that you’re changing.

    The domain details page opens.

  3. On the domain details page, choose the DNS Zone File tab.

    The Zone File section opens.



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Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

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