Add or remove an emergency address for your organization

An emergency address must be associated with a phone number - but when this happens can vary between country/regions. For example, in the U.S. you need to associate an emergency address when you assign the phone number to the user. In the U.K., you need to associate an emergency address to the phone number when you are getting the phone numbers from Office 365 or transferring phone numbers from your current service provider.

No matter which country/region you are in, it's possible to add a location or locations to an emergency address or remove and emergency address. Depending on the number of physical locations in your organization, you can create them for buildings, floors, and offices. See, What are emergency locations, addresses and call routing? for some details.

Want to know how to get a Calling Plan and how much it costs, see Skype for Business and Microsoft Teams add-on licensing.

To add an emergency address

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > Emergency locations > click Add.

    IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

  4. In the Action pane, under New address, put in the required information in the boxes.

  5. After you put in all of the information for the address, click Validate.

    Warning: Validating a street or civic address involves making sure that it is legitimate and correctly formatted. It is possible that a partially correct emergency address such as if you mistyped the name of the city, but may pass still pass validation. Even though it's misspelled and passed validation, the combination of the misspelled name of city along with the other correct parts of the address are enough information to route the call to the appropriate emergency dispatch center.

    If the address can't be validated, you can send a manual validation request by clicking Send a validation request if you are trying to validate a U.S. address and click Open a service request to get help with address validation if you are outside the U.S.

  6. After the address is validated, click Save.

To remove an emergency address

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center > Skype for Business.

  3. In the left navigation go to Voice > Emergency location > select one you want to delete and in the Action pane click Delete.

    IMPORTANT: For you to see the Voice option in the left navigation in the Skype for Business admin center, you must first buy at least one Enterprise E5 license, one Phone System add-on license, or one Audio Conferencing add-on license.

Related Topics

Emergency calling terms and conditions
Skype for Business Online PSTN services use terms

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