Add, change, or delete a subscription advisor partner

An authorized partner of Microsoft who serves as your subscription advisor provides the sales, support, and technical expertise you need to help you set up and maintain your subscription. You can add a subscription advisor partner as a partner of record when you purchase Office 365 or at another time. If you’re not currently working with a partner, you can find one on the Microsoft Pinpoint website.

The partner you choose depends on the Office 365 services you use and the country or region where you’ll use those services. If you are adding a partner, or changing the partner for your subscription, first you need to get the partner’s Microsoft Partner ID by asking the partner for it.

What do you want to do?

Add a partner at the time of purchase

Add a partner to an existing subscription

Change the partner for a subscription

Delete a partner from a subscription

Add a partner at the time of purchase

  1. Sign in to Office 365 with your work or school account.

  2. Select the app launcher icon App launcher button in the upper-left and choose Admin.

  3. Select PURCHASE SERVICES.

  4. Select Buy now from the expanded menu on the bottom of each listed service.

    Select Buy now from menu on the bottom of service
  5. To add a new partner, expand Need help with your order? and choose Get assistance from a Microsoft Partner.

    Choose Get assistance from a Microsoft Partner

    Follow the steps on the Pinpoint page to either search for, or to get matched with a partner.

  6. If you already have a partner, in the second step of the Check out wizard, in the right pane, under Partner information, select add.

  7. Type the Microsoft Partner ID for the partner you’re adding. You can get the partner’s Microsoft Partner ID by asking the partner for it.

  8. Complete the rest of the wizard to finish buying your subscriptions.

Add a partner to an existing subscription

  1. Sign in to Office 365 with your work or school account.

  2. Select the app launcher icon App launcher button in the upper-left and choose Admin.

  3. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, select View and edit subscriptions.

  4. If you have more than one subscription, select the subscription you want to edit in the left pane.

  5. Under the subscription name and cost, select More actions > Add partner of record.

    Choose Add partner of record
  6. Type the Microsoft Partner ID for the partner you're adding, select Check ID, and then Submit. You can get the partner's Microsoft Partner ID by asking the partner for it.

  7. The partner ID displays on the Subscriptions page.

Change the partner for a subscription

  1. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, select View and edit subscriptions.

  2. If you have multiple subscriptions, select the name of the subscription you want to edit.

  3. Under the Partner ID, select Edit partner of record.

    Choose Edit partner of record
  4. Type the new Microsoft Partner ID for the partner you’re adding, select Check ID, and then Submit. You can get the partner’s Microsoft Partner ID by asking the partner for it.

  5. The partner ID displays on the Subscription details page.

Delete a partner from a subscription

  1. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, select View and edit subscriptions.

  2. If you have multiple subscriptions, select the name of the subscription you want to edit.

  3. Under the Partner ID, select Edit partner of record.

  4. On the Partner information page, clear the partner ID box, and then select Submit.

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