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Active user in Office 365 usage reports

Active user in usage reports

An active user of Office products for Microsoft 365 usage analytics and the Activity Reports in the Office 365 admin center is defined as follows.

Product

Definition of an active user

Notes

Exchange Online

Any user who has read or sent an email.

No calendar information is represented, this will be added in an upcoming update.

SharePoint Online

Any user who has interacted with a file by creating, modifying, viewing, deleting, sharing internally or externally, or synchronizing to clients on any site or viewed a page on any site.

The active user metric for SharePoint Online in the Office 365 Adoption content pack only reflect users who did file activity against a SharePoint Team site or a Group site. The content pack will be updated to synchronize the definition to the same as that on the usage reports in Admin center.

OneDrive for Business

Any user who has interacted with a file by creating, modifying, viewing, deleting, sharing internally or externally, or synchronizing to clients.

Yammer

Any user who has read, posted, or liked a message on Yammer.

Skype for Business

Any user who has participated in a peer-to-peer session (including instant messaging, audio and video calls, application sharing, and file transfers) or who has organized or participated in a conference.

Office

Any user who has activated their Office 365 Pro Plus, Visio Pro or Project Pro subscription on at least one device.

Office 365 Groups

Any group member that has mailbox activity (if a message has been sent to the group)

This definition will be enhanced with group site file activity and Yammer group activity (file activity on group site and message posted to Yammer group associated with the group.) This data is currently not available in the Office 365 Adoption content pack

Microsoft Teams

Any user who has participated in chat messages, private chat messages, calls, or meetings.

Adoption Metrics

Microsoft 365 usage analytics contains additional adoption metrics related to active users to show adoption of the products over time.  These metrics are valid for the month, year, and product selected and are defined as follows.

Metric

Description

EnabledUsers

Number of users enabled to use the product in the month.

ActiveUsers

Number of users active in the month.

MoMReturningUsers

Number of users active in the month that were also active in the preceding month.

FirstTimeUsers

Number of users active in the month that had never used the service before.

CumulativeActiveUsers

Number of users active in the month plus any preceding month.

ActiveUsers(%)

Percent of users, rounded to the nearest tenth, active in the month compared to the number of users enabled in that month.

MoMReturningUsers(%)

Percent of users, rounded to the nearest tenth, active in the month that were also active in the preceding month compared to the number of active users.

MoMReturningUsers, FirstTimeUsers, & CumulativeActiveUsers were reset starting January 1st 2018 with the inclusion of Microsoft Teams.

Related Topics

Microsoft 365 usage analytics
Enable Microsoft 365 usage analytics
Navigating and utilizing the reports in Microsoft 365 usage analytics
Customizing the reports in Microsoft 365 usage analytics
Troubleshooting Microsoft 365 usage analytics
Microsoft 365 usage analytics data model

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