"We can't open this attachment" error message in Delve

Problem

Consider the following scenario:

  • You browse to the Home view in Office Delve.

  • You see email attachments that are presented on cards.

  • You click the link to one of the attachments.

In this scenario, you receive the following error message:

We can’t open this attachment

The email may have been moved or deleted.

Solution

This issue occurs when a message is permanently deleted in Outlook, or the Deleted Items folder is cleared which previously contained the attachment. Delve indexes items from Outlook but after a message that has an attachment is permanently deleted, it takes some time for it to be removed from Delve.

For more information about what you'll find in Office Delve, go to Connect and collaborate in Office Delve

More information

Still need help? Go to Microsoft Community.

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