"Sorry, something went wrong" error when you try to update, remove, or add a Send To connection in SharePoint Online in Office 365

Problem

Consider the following scenario:

  • In Microsoft Office 365, you browse to the SharePoint Online admin center and then click records management.

  • You have many connections in the Send To Connections list configured.

  • You try to update, remove, or add a connection.


NOTE: If you're trying to add a connection, you already verified the Send To URL field by clicking Click here to test, and you received a successful verification.

In this scenario, you receive the following error message: 

Sorry, something went wrong

An unexpected error has occurred.

Solution

To resolve this issue, contact Office 365 technical support.

More information

This is a known issue in Microsoft SharePoint Online when a large number of Send To connections are present.


Still need help? Go to Microsoft Community.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×