"Sorry, something went wrong" error when you try to update, remove, or add a Send To connection in SharePoint Online in Office 365


Consider the following scenario:

  • In Microsoft Office 365, you browse to the SharePoint Online admin center and then click records management.

  • You have many connections in the Send To Connections list configured.

  • You try to update, remove, or add a connection.

NOTE: If you're trying to add a connection, you already verified the Send To URL field by clicking Click here to test, and you received a successful verification.

In this scenario, you receive the following error message: 

Sorry, something went wrong

An unexpected error has occurred.


To resolve this issue, contact Office 365 technical support.

More information

This is a known issue in Microsoft SharePoint Online when a large number of Send To connections are present.

Still need help? Go to Microsoft Community.

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