"You need Adobe Flash Player" message when you try to view a video in Office 365 Video

Problem

Consider the following scenario:

  1. You browse to an Office 365 Video site and then click a video to view it.

  2. When the video page opens, you receive the following message:

  • You need Adobe Flash Player.

    error message

NOTE: Office 365 Video will be replaced by Microsoft Stream. To learn more about the new enterprise video service that adds intelligence to video collaboration and learn about the transition plans for current Office 365 Video customers, visit Microsoft Stream Docs.

Solution

To resolve this issue, install and enable Adobe Flash Player. 

For more information about how to install the Flash Player on Windows or Mac OS, go to the Flash Player Help webpage.

Be aware that some versions of Android and iOS don't support Flash. If you receive the error message described in this article and your device doesn’t support HTML 5 playback, these devices will be unable to play back the video through the web browser.

Additionally, you can watch videos by using the Office 365 Video for iPhone app. For more information, go to Use Office 365 Video for iPhone.

More information

This issue occurs when your browser or device combination doesn’t support HTML 5 playback in Office 365 Video. In this scenario, you must use Adobe Flash Player instead of HTML 5 playback. For more information about the browser and device combinations, see Meet Office 365 Video

HTML 5 playback was recently added to Office 365 Video. For more information about this update, see Office 365 Video begins worldwide rollout and gets mobile.

Third-party information disclaimer: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Still need help? Go to Microsoft Community.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×