Where to sign in to Office 365

Microsoft has more than one kind of Office 365 service and each service has its own sign-in page. Where you sign in depends on which service you are using. Your username (which is your email address) can indicate which service you are using.

Tip   If you want to install Office, see Install Office 365 Home, Personal, or University or Install Office using Office 365 for business.

In this topic:

Where do I sign in?

Click a link in the following table to open the appropriate sign-in page for Office 365. If you're still not sure of your account, see the section Which account do I have?

Type of account

Office 365 service

Use this URL or web location

Personal Microsoft account

Office 365 Home or Personal

Sign in at outlook.com, onedrive.com, office.com

Work or school account

Office 365 for business or education

Sign in at portal.office.com or your work or school website

Work or school account for Office 365 operated by 21Vianet in China

Office 365 operated by 21Vianet

Sign in at login.partner.microsoftonline.cn

Which account do I have?

If you’re unsure which kind of account you use for Office 365, you can tell by the email address you sign in with.

Type of account


Microsoft account

This is the email address and password that is associated with your personal copy of Office.

You can use any email address to create a Microsoft account. For example, you might have used your outlook.com account, hotmail.com account, gmail account, etc.

work or school account

This is the username and password that you created or someone in your organization created on your behalf.

An email address, like @cohowinery.com, @contoso.onmicrosoft.com, @contoso.cn, or @coho.edu in which your organization's name comes after the @ symbol.

Note   * You can associate a work or school account or third party account (like Gmail or Yahoo) with a Microsoft account, but using such an account is a less common way of signing in to Office 365 for business.

What if my password doesn't work and I need to reset it?

If you can’t sign in and want to reset your password, try the following.

Office 365 service

Password reset support options

Office 365 Home, Outlook.com, etc.

Reset your password at account.live.com/pw.

Office 365 business or education plan

Reset your password at passwordreset.microsoftonline.com or contact your admin. If you are the admin, see Reset passwords for admins.

Office 365 operated by 21Vianet

Contact your admin to reset your password for you

What if I still can’t sign in?

If you still can’t sign in, try the following or contact your administrator or support team.

Office 365 service

Support options

Office 365 Home, Outlook.com, etc.

Office 365 business or education plan

Office 365 operated by 21Vianet

Note   * Microsoft accounts such as outlook.com and hotmail.com, are provided by Microsoft Corporation and are subject to Microsoft’s terms and conditions and privacy statements. The use of these apps and accounts may result in customer data being transferred, stored and/or processed in the United States or any other country where Microsoft, its affiliates or service providers maintain facilities.

Applies To: Office 365 End User, Office 365 operated by 21Vianet - End User

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