Office Support / Office 365 Admin / Billing

Cancel Office 365 for business

Click to find help for Office 365 Home, Office 365 Personal, or Office 365 University This article is for Office 365 for business

You can cancel your Office 365 subscription:

Important   

  • If you canceled using expedited deprovisioning, your data will be deleted within 3 days. Expedited deprovisioning allows you to cancel your subscription and delete all of the data associated with it without waiting the usual 90 days for your data to be deleted from the system. To use expedited deprovisioning, call Support.

  • If you purchased your subscription with an Office 365 product key, you can cancel through Microsoft by calling Support. However, you can’t get a refund from Microsoft for subscriptions purchased with a product key.

Cancel Office 365 at the end of your term

You can cancel at the end of your term by turning off auto-renew:

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. Go to the Subscriptions page:

    • In the Office 365 admin center, choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  4. On the Subscriptions page, choose a subscription.

  5. On the right, move the Auto renew slider to the left.

    Subscription screenshot showing the auto renew toggle

    At the end of your term, the subscription will expire and you will no longer be billed.

    Screenshot showing a subscription with auto renew turned off

If you bought your subscription through the Open or FPP channels, it will expire at the end of your term and you don't need to cancel in another way.

Cancel Office 365 before the end of your term

Warning   If you cancel Office 365 before the end of your term, you may be subject to early termination fees.

Step

Details

1. Remove domains

If you added your own domain name to use with Office 365, you have to remove the domain. Any DNS records you created that point to Office 365 also have to be updated. For example, you have to change the Name Server (NS) record at your registrar to a different server. (Your registrar typically provides the server name for this record.)

2. Save your data

You lose access to your Office 365 data when your cancellation becomes effective, so save your files to another location before you go. Any data that you leave behind is permanently deleted 90 days after cancellation.

3. Cancel

You can cancel your paid or trial subscription in the Office 365 admin center before the end of your term if you have fewer than 25 licenses assigned to users. You can also cancel any subscription, no matter how many licenses are assigned, within the first 30 days after purchase. Here's how:

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. Choose Billing > Subscriptions (or Manage and buy subscriptions).

  4. On the Subscriptions page, choose a subscription, then choose Cancel subscription.

    Screen shot of the subscription page with the Cancel subscription link highlighted.
  5. Review the important dates, provide feedback about why you are cancelling, then choose Cancel subscription.

    Screen shot of the Cancel subscription page.

    Your subscription will now appear in a Cancelled state and will have reduced functionality until it is deleted.

For any other subscription, or if the Cancel subscription option is unavailable, you should call Support.

When you call support, to help protect your privacy, we ask you to provide the following information regarding your account:

  • The user ID you use to sign in to Office 365

  • The phone number associated with your account

  • The first and last name of the primary contact for your organization

  • The name of your organization as it shows on your Office 365 subscription

  • The complete street address of your organization

The person calling to cancel must be listed as an admin on your Office 365 subscription.

More billing management help

Get support

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Applies To: Office 365 Admin, Office 365 Small Business Admin



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