Try these solutions to fix your Office error

While we continue to research the specific reason for the error you received, please try one of the solutions in this topic.

If these solutions don’t work for you, please use the Contact us button at the bottom of this topic to contact support, and leave us a comment telling us more about the error your received.

Restart your computer and install Office again

  1. Restart your computer.

  2. Reinstall Office.

    To reinstall Office select the version you want to install and follow those steps.

    Office 365
    Office 2019
    Office 2016
    Office 2013

Note: Office needs to be installed on the same hard drive where Windows is installed. How much space does it need?

Uninstall and reinstall Office

  1. Click the button below to download and install the Office uninstall support tool.

    Easy fix download button indicating an automated fix is available
  2. Follow the steps below to download the uninstall support tool according to your browser.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Internet Explorer

    At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

    Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Chrome

    In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

    Where to find and open the Support Assitant download file in a Chrome web browser

    Firefox

    In the pop-up window, select Save File.

    Next, from the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd_OffScrub.exe.

    Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

    Office 365 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

Use the offline installer to install Office

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office.

Leave us a comment

Please let us know at the bottom of this topic if these steps were helpful by selecting Yes or No. If they were helpful, tell us which option fixed your problem. If they weren't helpful, and you're still having trouble installing Office, tell us what error message you received, and if you can, where in the install process the error occurred. We'll use your feedback to help fix this issue.

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