Fejlkode 30174-4 når du installerer Office

Du får muligvis vist denne fejl, hvis din antivirussoftware, firewall eller dine proxyindstillinger forhindrer dig i at installere Office. Her er nogle ting, du kan prøve for at løse problemet. Vi har angivet de mest almindelige løsninger først, så prøv dem i rækkefølge startende med at installere Office med offline-installationsprogrammet.

Fejlkode 30174-4 når du installerer Office

1 – Installér Office med offline-installationsprogrammet

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office 2016 installation.

For steps to install an offline version of Office 2016, see Use the Office 2016 offline installer and select the correct tab for your version of Office.

2 – Brug en kablet forbindelse

Hvis du ikke allerede bruger en kablet forbindelse til internettet, skal du tilslutte din enhed og prøve at installere Office igen.

3 – Prøv at installere fra en anden placering

Hvis du forsøger at gennemføre installationen på arbejdet eller i skolen, kan netværket være begrænset på en måde, der ikke tillader installation af Office. Hvis dette er tilfældet, kan du tage din enhed med hjem, til en vens hus eller til et trådløst hotspot og derefter prøve at installere Office igen.

Bemærk: Hvis det er nødvendigt at installere Office fra arbejdet eller skolen, kan it-afdelingen muligvis hjælpe dig med eventuelle netværksbegrænsninger.

4 – Midlertidig deaktivering af proxyindstillingerne

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you’re using a different browser, check their help to find out how to turn off proxy settings.

Microsoft Edge

  1. Click the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and choose Settings.

  2. Select Network & Internet, go to the bottom of the selections on the left side, and click Proxy.

  3. In Automatic proxy setup, automatically detect settings or use setup script, by sliding to On or Off.

  4. In Manual proxy setup, you can choose to use a proxy server. Generally, it will be off and if you slide it to On, be sure to select Save. And if it was off by default before you turned it on, be sure to slide back to Off when you've finished using it.

Internet Explorer 7, 8, 9, 10, or 11

  1. In Internet Explorer, click Tools (upper-right corner) > Internet options.

  2. Click the Connections tab, and then click the LAN settings button.

  3. Under Proxy server, clear the option "Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)."

  4. Click Apply and OK to save changes. Restart your computer.

Bemærk: There might be more proxy settings that you need to bypass. If this doesn't work, and you’re installing Office from work or school, check with your IT department for more information. For IT administrators, please see Office 365 URLs and IP address ranges.

5 – Midlertidig deaktivering af antivirus

For information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help. Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.

If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.

Tip: Windows 10 comes with default antivirus software, Windows Defender. If you determine that you're using it, select the Start button > Settings > Update & Security, and then select Windows Defender on the left. Slide the button to Off. Remember to turn it On again.

  1. Go to Control Panel by right-clicking the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and choosing Control Panel.

    Liste over indstillinger og kommandoer, når du trykker på Windows-logotasten+X

  2. Do one of the following:

    • In Category view, select System and Security > Security and Maintenance, and then select the down arrow next to Security.

    • In Large icons or Small icons view, select Security and Maintenance, and then select the down arrow next to Security.

If Windows can detect your antivirus software, it's listed under Virus protection.

  1. Go to the Control Panel by right-clicking the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and choosing Control Panel.

    Liste over indstillinger og kommandoer, når du trykker på Windows-logotasten+X

  2. Do one of the following:

    • In Category view, select System and Security > Action Center, and then select the down arrow next to Security.

    • In Large icons or Small icons view, select Action Center, and then select the down arrow next to Security.

If Windows can detect your antivirus software, it's listed under Virus protection.

  1. Go to Control Panel by choosing the Start button Startknap i Windows 7 (lower-left corner), and choosing Control Panel.

  2. Do one of the following:

    • In Category view, select System and Security > Action Center, and then select the down arrow next to Security.

    • In Large icons or Small icons view, select Action Center, and then select the down arrow next to Security.

If Windows can detect your antivirus software, it's listed under Virus protection.

6 – Midlertidig deaktivering af firewallen

If you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows 10

Windows 8.1 and 7

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