Fejlkode 30033, når du installerer Office

Hvis du forsøger at installere Office, men får vist en fejl der indeholder 30033, er her nogle ting, du kan forsøge for at løse problemet. Vi har angivet de mest almindelige løsninger først, så prøv dem i den rækkefølge.

Tip: Nogle gange er en genstart af installationen nok til at løse problemet.

1. – Brug offline-installationsprogrammet til at installere Office

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office 2016 installation.

For steps to install an offline version of Office 2016, see Use the Office 2016 offline installer and select the correct tab for your version of Office.

2 – Reparer Office fra Kontrolpanel

Disse trin til at få adgang til reparationsværktøjet varierer afhængigt af dit operativsystem. Vælg dit operativsystem fra nedenstående indstillinger.

  1. Right-click the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and select Apps and Features on the pop-up menu.

    Skærmbillede af startmenuen viser Apps og funktioner
  2. Select the Microsoft Office product you want to repair, and select Modify.

    Bemærk: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.

  3. Depending if your copy of Office is Click-to-run or MSI-based install, do the following.

    Click-to-run

    In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair and then click Continue.

  4. Follow the instructions on the screen to complete the repair.

  1. Right-click the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and select Control Panel from the pop-up menu.

    Liste over indstillinger og kommandoer, når du trykker på Windows-logotasten+X
  2. From Category view, under Programs, select Uninstall a program.

  3. Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.

    Bemærk: If you have a suite such as Office 365 Home, or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:

    Click-to-Run installation type:

    In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

  1. Click the Start button Startknap i Windows 7 > Control Panel.

  2. From Category view, under Programs, select Uninstall a program.

  3. Click the Office product you want to repair, and then click Change.

    Bemærk: If you have a suite such as Office 365 Home, or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:

    Click-to-Run installation type:

    In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

3 – Fjern Office, og installer det igen

  1. Click this easy fix button to uninstall Office.

    Knappen Easy fix download indikerer, at en automatisk løsning er tilgængelig
  2. For the remaining steps showing how to save and use the easy fix, select your browser from the drop-down list below

    1. At the bottom of the browser window, select Open to open the O15CTRRemove.diagcab file.

      Vælg Åbn for at åbne værktøjet O15CTRRemove.diagcab til nem løsning

      If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

    1. In the lower-lower left corner select the o15CTRRemove file and from the drop down, select Show in folder.

      Fra rullemenuen vælger du Vis i mappen

      Double-click the download, o15CTRRemove to run the easy fix tool.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

    1. Select Save File, and then OK.

      Gem filen O15CTRRemove.diagcab i Firefox

      In the upper-right browser window, select Show all downloads. In the Library, select Downloads > O15CTRRemove.diagcab, and then select the folder icon. Double-click the O15CTRRemove.diagcab.

    2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

    3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

    4. After restarting your computer, you can try installing Office again.

Reinstall Office

To reinstall Office, follow the steps in Download and install or reinstall Office on your PC or Mac.

4 – Midlertidig deaktivering af antivirussoftware

For information about how to turn off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may also help. Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.

If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software.

Tip: Windows 10 comes with default antivirus software, Windows Defender. If you determine that you're using it, select the Start button > Settings > Update & Security, and then select Windows Defender on the left. Slide the button to Off. Remember to turn it On again.

  1. Go to Control Panel by right-clicking the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and choosing Control Panel.

    Liste over indstillinger og kommandoer, når du trykker på Windows-logotasten+X

  2. Do one of the following:

    • In Category view, select System and Security > Security and Maintenance, and then select the down arrow next to Security.

    • In Large icons or Small icons view, select Security and Maintenance, and then select the down arrow next to Security.

If Windows can detect your antivirus software, it's listed under Virus protection.

  1. Go to the Control Panel by right-clicking the Start button Knappen Start i Windows i Windows 8 og Windows 10 (lower-left corner), and choosing Control Panel.

    Liste over indstillinger og kommandoer, når du trykker på Windows-logotasten+X

  2. Do one of the following:

    • In Category view, select System and Security > Action Center, and then select the down arrow next to Security.

    • In Large icons or Small icons view, select Action Center, and then select the down arrow next to Security.

If Windows can detect your antivirus software, it's listed under Virus protection.

  1. Go to Control Panel by choosing the Start button Startknap i Windows 7 (lower-left corner), and choosing Control Panel.

  2. Do one of the following:

    • In Category view, select System and Security > Action Center, and then select the down arrow next to Security.

    • In Large icons or Small icons view, select Action Center, and then select the down arrow next to Security.

If Windows can detect your antivirus software, it's listed under Virus protection.

5 – Midlertidig deaktivering af firewallen

If you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows 10

Windows 8.1 and 7

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