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"The fine print" license agreement message unexpectedly appears when opening Office apps

Last Updated: August 2, 2018

ISSUE

You may receive an unexpected pop-up regarding the Office license agreement "fine print" message and may also be unable to access Office.

STATUS: WORKAROUND

We've identified that a recent feature update has modified the storage location of the End User Licensing Agreement (EULA) acceptance information and is causing users to receive a pop-up message prompting them to accept the user agreement. We've initiated the process of reverting this update to mitigate impact.

In the meantime, if you receive a pop-up regarding the End User Licensing Agreement (EULA), clicking Accept should enable access to Office. Dismissing the pop-up may result in Office closing.

Note: The content of the licensing agreement has not changed.

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